Member Services Officer

6 days ago

Melbourne, Victoria, Australia Michael Page Australia Full time

Opportunity to join a vibrant and supportive cultureCollaborative team environmentAbout Our ClientOur client is dedicated to putting members first, offering unparalleled protection, insightful advice, and comprehensive support from a Medical Defence Organisation (MDO) that deeply understands their unique needs.
Their ambition is to lead the industry in safeguarding health care professionals while they provide compassionate care to others.
They value collaborative teamwork, joy in the workplace, a strong sense of ownership, making a significant impact, and embracing challenges with resilience.Job DescriptionHandle first notifications and daily interactions with members, providing expert and timely administrative support.Ensure a consistent, timely, and high-quality service experience in every interaction with members.Participate in thorough training, ongoing education, and regular coaching to stay updated on membership processes.Actively contribute to improving processes and member communication with innovative ideas.Administer invoices and claims accounts payable, ensuring timely and accurate data quality in line with privacy and stringent regulation requirements.Prepare claims supporting documentation for efficient resolution in line with policy, process, QA, and SLA standards.Appropriately code all information into the document management system.Ensure all information in the claims system is accurate, detailed, and updated in a timely manner.Foster a culture of member focus, open collaboration, and constructive challenge.Be open to receiving and acting on regular feedback.Skills & Experience:At least 1 year experience in a similar role is a must.Excellent Microsoft Office skillsExcellent interpersonal skills and a personable attitudeHighly organised and detail orientated.Ability to multitask and problem solve.Excellent communication and interpersonal skillsAbility to multi-task and prioritise effectively in a fast-paced environment.Ability to always maintain positive and professional.The Successful ApplicantThe successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team.
A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of professionalism.
The working environment a collaborative one where open and honest communication is encouraged.What's on OfferThe passionate and down-to-earth team works closely with colleagues dedicated to providing exceptional experiences.
Along with a competitive salary and a hybrid working model, you'll be encouraged to innovate.
You'll thrive in a collaborative environment where your unique contributions will make a real difference.Enjoy a supportive and flexible working environment with continuous development opportunities.Benefit from a great company culture and social events.Collaborate with a team of highly energised, motivated, and driven professionals.

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