Building Support Coordinator

5 days ago

Adelaide, South Australia Essential Hr Full time

Use your excellent customer service and administration skills everyday
- Be part of a successful, values driven organisation

**About Fairmont**:
The Fairmont Housing Group is one of SA's largest and most successful residential housing and development companies. As an integrated land development and residential housing group, the Fairmont Group has built more than 30,000 homes for more than 55 years in South Australia. At Fairmont, everything we do is "Built for Life" with commitment to deliver great outcomes for our customers, our suppliers, and trades, and most importantly our people.

**The role**:
Reporting to the Construction Administration Manager, you will be responsible for performing administration and customer service tasks during the construction phase. This includes management of construction documentation for each build, responding to all forms of customer enquiry as required, issuing of written customer updates at key milestones, and providing direct customer management support to Site Managers to record progress and report on any issues/delays.

**Responsibilities**:

- Liaise with customers throughout the construction process to update them on site progress information
- Provide a high standard of customer support to answer queries and concerns as they arise
- Liaise with external stakeholders to keep up to date on progress, communicate issues and ensure milestones are achieved
- Coordinate building progress and milestones liaising with Site Managers, construction team members, suppliers, trades, and customers
- Update and maintain accurate documentation for each job file
- Respond in a timely manner to issues that may arise on site, including any breakages of materials/equipment, delays, queries, or concerns

**To be successful you will bring**:

- At least 2 years' experience in a customer service/administrative position
- Understanding of the building and construction industry and building processes
- Strong interpersonal and organisational skills
- Working knowledge of a building and construction workflow management system
- Working knowledge of ClickHome is desirable
- Proven excellence in customer service
- Ability to work productively within a team environment

**Why Fairmont**:
We offer great staff benefits including an Employee Assistance Program, Reward & Recognition Program, parking onsite, modern offices and staff facilities, as well as a thriving workplace culture focussed on a core values framework.

Being part of a business with over 55 years of success and expertise, you can realise your career ambitions by contributing to the ongoing success of the group.

**To Apply**:
Click on 'Apply' and upload a resume that outlines the role criteria noted above

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