Field Service Coordinator

2 weeks ago

Emerald, Australia Hitachi Construction Machinery Co., Ltd. Full time

BenefitsPermanent Full Time Position in a leading OEM with long term job security7-7 roster based in the Emerald branch, home every night.Competitive pay rate + potential overtime + Emerald housing allowance + company biannual bonuses
Exclusive staff discount on a range of goods and servicesOEM training and opportunities for upskilling with access to the latest technologiesSupportive mentors who value your input in finding new and improved ways to achieving successBe a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work
The OpportunityHCA has an exciting opportunity for an experienced and motivated Service Coordinator.
Based in our Emerald branch, the key focus of this role is to provide technical guidance and leadership to our field service technicians for the Greater Emerald region.Reporting to the Service Supervisor, you will also:Ensure our field service employees comply with all WHS responsibilities, and that above all, a safety first culture is a consistent behaviour within the teamMentor, guide and support the team to improve performance and efficienciesEnsure efficient utilisation of equipment and resources in line with customer requirements and agreed budgetsProvide technical guidance and support to field service team membersSupervise the time sheet accuracy and sub-contract documentation to enable prompt job costingProvide timely and accurate quotations for field service activitiesSupport existing customers through maintaining strong communication while proactively resolving issuesAs the ideal candidate you will also have:Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environmentA strong ability to navigate complex issues, and be ambitious in achieving successA strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation and travel recoveryAttention to detail in documenting and follow-upA Safety First leadership styleA strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field.
Previous OEM experience will be highly advantageousAt Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience.
We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities.
We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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