Desktop Assessor

4 days ago

Melbourne, Victoria, Australia Suncorp Group Full time

Desktop Assessor
Permanent Roles
Various Locations across Australia - NSW, QLD, VIC, TAS, SA About Us
Welcome to a place where you can chase real progress and drive real change – including in your own career.
Being part of the Suncorp Group means being switched on, endlessly curious, and always adaptable.
In return, you'll be supported to bring your ideas to the table and challenge conventions – all to make life a little brighter, simpler, and better for our customers and each other.
We love a diverse team – our people come from insurance, site supervision, estimating, trades, property management, and leadership backgrounds.
About the Role
As a Desktop Assessor, you'll assess property damage virtually or onsite, determine claim scope and quantum, and support Claim Managers to deliver exceptional customer experiences.
You'll play a key role in ensuring fair, timely, and accurate claims outcomes.
What You'll Do Conduct desktop and virtual assessments to determine claim scope and coverage
Communicate clearly with customers, repairers, and internal teams
Support digital claims processes and promote virtual assessment tools
Identify and manage risks, including fraud and underwriting concerns
Contribute to continuous improvement and share insights with your team
Assist during major events and catastrophes as needed About You Strong customer service and communication skills
Confident with technology and virtual assessment tools
Insurance or building/trade experience (highly regarded)
Knowledge of claims processes and policy interpretation
Detail-oriented with strong problem-solving and negotiation skills
Resilient, adaptable, and committed to continuous learning Our Benefits Competitive salary package + bonus on offer
Extensive ongoing support and training Employee benefits | Suncorp Group
Suncorp Group is all about making a difference for people and in the communities, they call home.
Few areas of our business are quite as foundational in making that difference as our Claims teams.
They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.
That takes a special kind of person.
Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple.
Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.
If this opportunity sounds like the challenge you have been looking for please apply online today.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

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