Aunz Sales Operation Analyst

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

You will be joining the Productivity & Efficiency pod within the AUNZ Sales Operations & Planning team. This team plays a core role in driving business growth by identifying and executing process improvements and optimisation initiatives through data-driven analytics. This highly organized and efficient professional must be flexible and be able to wear multiple hats while working closely with our cross functional teams whilst prioritizing the needs of the AUNZ business. In this role, you will focus on solving problems at scale through optimal business processes and system optimization projects.

Your Role
The Sales Operation analyst reports to the Sales Operations lead.

**Responsibilities**:

- Perform daily internal CRM operations and data hygiene management
- Review, perform and optimise daily internal CRM system approvals
- Monitor sales-related metrics and provide the sales analysis report by providing insight and offering analytic advice and analysis to guide the business.
- Participate in UATs and arrange for relevant stakeholder participation; work closely with product and sales to ensure that new features meet all business needs
- Analyze data on feature adoption rate and efficiency impact
- Partner with sales enablement teams on new feature launches so that they can update documentation and train sales teams
- Partner closely with sales and cross-functional teams to identify opportunities for CRM optimization
- Clearly communicate business needs and priorities to the product team
- Work with sales enablement teams and product marketing managers to analyze system-related tickets to provide recommendations for continuous improvement and drive system optimizations
- Respond to sales support tickets related to navigating a complex CRM

**Qualifications**:

- BA/BS in Marketing, Business Administration or Analytics degree
- 4-6 years of experience in a fast-paced technology company with knowledge of the digital advertising landscape and/or KPIs for mobile ads is preferred
- Advanced Excel and analytical experience
- Has technical proficiency in these systems is preferred - SalesForce, Insightly, Tableau, and other MS Office Suite program
- Ability to multitask and switch focus quickly
- Is a self-starter and has the ability to work independently
- High attention to detail and strong organizational skills
- Strong communication, interpersonal, and presentation skills, as well as the ability to write about complex topics clearly and concisely
- Have a passion for TikTok

Bonus if you have...
- Exposure/Experience in Project Management skills and process driven
- Passion for start ups and up for the challenge of building something from the ground up
- Ability to thrive in a rapid, agile, and often ambiguous growth environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

In the spirit of reconciliation, TikTok acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.