Executive Support Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

QFES Divisions lead the department's strategic framework and vision, driving performance and providing the tools and systems for frontline service delivery, staff and volunteers and works closely with other public safety agencies to ensure the planning and policy enhances the capability of its people, services, technologies and equipment to ensure they are contemporary, agile and able to meet the service delivery needs of Queensland communities.

As the Executive Support Officer, you will provide high level confidential executive secretarial and administrative support to the Deputy Commissioner, QFES. You will set priorities and monitor workflows to manage the daily functions of office, including human resource and financial administration, records management and secretariate duties, as required to ensure the responsibilities and statutory obligations of the Deputy Commissioner are achieved.

Key requirements

Highly desirable requirements
- Experience with provision of business and administrative support in senior executive environment.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Provide a high-level confidential executive, administrative and business support to the Deputy Commissioner and senior executives, this will include: screening and monitoring phone calls
- organising meetings, workshops, conferences, travel and other events
- preparing briefing documentation, and coordinating quality assurance of correspondence, reports, presentations, speeches, agendas, and minutes.
- ensuring compliance and governance is maintained.
- Monitor, prioritise, register, action and disseminate incoming correspondence to effectively manage critical information and workflows to meet ministerial and departmental deadlines.
- Communicate and liaise with staff, clients and stakeholders on a wide range of issues affecting the Division in a professional and positive manner.
- Coordinate the administrative operations of the office to ensure that practices and activities are delivered in a timely and efficient manner.
- Provide secretariat support as required to meetings and committees by preparing agendas, recording and circulation of minutes and follow up on actions and outcomes.
- Provide procedural advice and direction to executive support staff across the Division and undertake reviews and implement changes to administrative systems (including filing, recording and reporting systems) to improve processes and outcomes.
- Ensure office equipment, resources and supplies are efficiently and effectively maintained.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)

Vision
- Stimulates ideas and innovation
- Makes insightful decisions

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

- Respect
- Integrity
- Trust
- Courage
- LoyaltyThis work is licensed under a Creative Commons Attribution 3.0 Australia License.