Supervisor

2 days ago

Australia Laundy Hotels Full time

Vibrant and inclusive working environment
- Career development opportunities
- Local Community Venue

Laundy Hotels are seeking a full-time Supervisor to join the team at Chittaway Bay Tavern in Chittaway Bay.

**WHY LAUNDY HOTELS?**
Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement.

The Laundy's learned hospitality the old-fashioned way. We encourage an innovative and creative mindset, that can be translated into both our people and those we service. Our dedication to seeing our team members grow and flourish in their careers is at the core of what we do - all whilst delivering an exceptional customer experience to our communities.

Our growing portfolio sees over 40 diverse venues, spanning across Sydney and regional New South Wales.

**THE OPPORTUNITY**
Chittaway Bay Tavern is looking for a full-time Supervisor who is committed to delivering exceptional service across the following positions:

- Take full accountability for the operational performance and success of the front-line team
- Develop and mentor staff to enhance their knowledge of food products, tasting notes, service standards, team culture, and guest relationship management
- Provide hands-on staff training to improve skills and ensure consistent service excellence
- Conduct operational compliance audits to maintain high standards
- Ensure RSA compliance and uphold responsible service practices
- Ensuring floor, bar and gaming procedural compliance
- Monitor shift hours and organise staff breaks efficiently
- Monitor product consistency & spend per head
- Uphold a seamless sequence of service to guarantee exceptional guest experiences
- Open and closing venue in accordance with Laundy expectations

**WHO ARE YOU**
As a driven, passionate and focused individual you will possess the following attributes and skills:

- Minimum 1+ years of experience in a similar role
- A passion for delivering exceptional customer service and maintaining high operational standards
- Hands-on and proactive in day-to-day operations
- Demonstrated leadership abilities with excellent communication skills
- In-depth knowledge of food and dietary requirements
- Strong expertise in floor operations to ensure smooth service
- Extensive understanding of food and beverage products
- Meticulous attention to detail, ensuring the highest quality at all times
- Possession of RSA and RCG certifications

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