Supervisor

1 week ago

Australia Laundy Hotels Full time

Opportunities to learn from industry leaders and enhance leadership
- Step into your career development with a team that care about your growth
- Portfolio of iconic venues

**Supervisor | Northlakes**

Northlakes Tavern is situated on the Pacific Highway at Charmhaven on the picturesque NSW central coast.

Unwind in our new state-of-the-art VIP Lounge or the Northlakes Tavern Gold A rated TAB, the facilities are by far the best around. With 24 LCD TV's and 11 large plasma screens you can be assured you won't miss the race.

At Northlakes we are looking for a part-time supervisor to join the team.

***

**Position**

***
Reporting to the Venue Manager, the Supervisor has a strong focus on customer service, and a passion for food and beverage. This role requires you to lead, manage and monitor the front-line team, & deliver a high level of customer service. You will responsible for staff breaks, on the job training, floor presentation and procedural compliance in your day-to-day duties.

**Key Accountabilities**
- Be ultimately accountable for the delivery of operational performance in front-line team
- Be responsible for developing the skills of staff in product knowledge specific to food, tasting notes, service, team culture and guest relationships
- Staff on-the-job training
- Operational compliance audits
- Ensure RSA compliance
- Ensuring floor, bar and gaming procedural compliance
- Monitor shift hours and organise staff breaks
- Monitor product consistency & spend per head
- Sequence of service
- Open and closing venues in accordance with Laundy expectations

**People and Culture**
- Hands on approach and leads by example
- Collaborative, consultative and inclusive
- Communicates effectively
- Action orientated

**Knowledge, Skills and Experience**
- A minimum of 1+ years in a similar position
- A strong focus on delivering high standards and exceptional customer service
- Be hands-on and operational
- Strong leadership & communication skills
- Strong food/ dietaries knowledge
- Strong floor operations knowledge
- Strong food and beverage product knowledge
- Attention to detail
- RSA, RCG
- First Aid

Must be available to work nights, weekends and public holidays

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