Receptionist - Hepburn Bathhouse & Spa

2 days ago

Melbourne, Victoria, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, Hepburn Bathhouse & Spa - Daylesford 3460**
- ** Full Time position available**:

- Be our first point of contact
- Work for an award winning spa retreat

The **Hepburn Bathhouse & Spa** is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.

**The Role**

Our Receptionists are the heart of our business providing important services such as greeting our regular users and potential new members in accordance with our established operational routines and procedures.

The primary responsibility is to deliver first class service to our all guests. You will also be responsible to assist the selling our services and merchandise products.

Key areas of responsibility include:

- Provide excellent customer service to all customers, both in person and over the telephone
- Provide customers inquiring about memberships with information and have the knowledge to sell services offered by the venue
- Promote the centres services and programs to customers and accept customer bookings and activity bookings
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Ability to up-sell merchandise and services
- Participate in in-house training
- Maintain currency of qualifications
- Comply to all OH&S standards
- Opening/closing of the centre in accordance with security and safety procedures
- Availability to work weekends and evening are essential

Skills & Attributes:

- ** NETBookings software experience an advantage**:

- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in telephone techniques and etiquette

Essential:

- Current First Aid Certificate (Workplace Level 2).
- Current CPR Certificate.
- Police Check
- Working with Children Check

Desirable:

- Previous experience in retail and customer service
- Previous experience and knowledge of spa resorts

**If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, **we want to hear from you**

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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