Visits Processing Officer

2 weeks ago

Brisbane, Queensland, Australia Queensland Corrective Services Full time

**In this role you will**:

- Undertake processing of visits bookings ensuring all visitors are approved.
- Input and maintain accurate computerised and hardcopy records of visitor details.
- Ensure confidentiality of all documentation handled and maintain a sure filing system.
- Relay information regarding visits procedure at time of booking.
- Confirm booking on arrival of visitors.
- Direct visitors as required.
- Manage own work-flow by negotiating and confirming work priorities for work completion in consideration of the needs of other officers.
- Answer queries from members of the general public and relatives and friends of prisoners.
- Provide information service relating to visit times, days, duration and frequency of visits.
- Maintain confidentiality when dealing with visitors.
- Receive monies and approved items of prisoner property from and to external parties.
- Maintain confidentiality.
- Liaise with intelligence, custodial and sentence management personnel in relation to individual prisoners as a component of the case and sentence management process.

**The essential requirements for this role are**:

- Planning and organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures.
- Ability to use judgment and discretion with confidential information.
- Demonstrated ability to listen, understand and speak clearly to a wide range of audiences. Written skills with the ability to summarise information and data.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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