Manager Flight Dispatch Load Control Standards

**Company Description** About Jetstar**

We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either - the Jetstar Group also includes Jetstar Asia and Jetstar Japan, and is one of the largest low-cost airline groups in Asia Pacific by revenue. As a group, we operate a fleet of more than 115 aircraft, including the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
- ** Exciting newly created leadership role driving operational excellence in Load Control standards and compliance**:

- ** Challenge yourself to lead innovation and quality assurance in flight dispatch operations**:

- ** Full time, permanent opportunity based at our Collingwood Head Office**

**The Opportunity**

The role oversees quality assurance activities, continuous improvement initiatives, and audit action plans while leading the review, update, and delivery of load control training programs. The incumbent ensures business continuity in dispatch load control functions, safety investigations, stakeholder collaboration, and external provider management.

This role will act as delegate for Manager Dispatch Operations and for Manager Dispatch Standards & Compliance as required.

**Reporting to the Manager Dispatch Operations, your key duties and responsibilities will include**:

- Developing and maintaining JOCC Load Control systems, standards, and procedures in collaboration with Flight Operations and Weight & Balance teams.
- Managing and updating the Amadeus Flight Management Load Control planning software.
- Overseeing JOCC and external provider Load Control training programs, ensuring compliance with regulatory and proficiency requirements.
- Representing Load Control in safety investigations, risk assessments, and audits, and ensuring timely follow-up on findings.
- Acting as delegate for senior dispatch management roles and supporting continuous improvement initiatives.
- Leading stakeholder engagement and managing performance of external load control providers through regular reviews and audits.
- Ensuring business continuity through effective roster planning, leave management, and resource coordination.
- Managing a team of 8 direct reports including coaching, mentoring and development, as well as indirectly leading an offshore team.

**To be successful in this role, ideally, you'll have**:

- Minimum 3 years' experience in a Dispatch Operations or Load Control role.
- Qualification as a Flight Dispatch Operations Officer / Manager and/or Load Controller.
- A Private or Commercial Pilot Licence (PPL/CPL) - highly regarded.
- A bachelor's or master's degree in an aviation-related discipline - advantageous.
- Ability to lead/manage/supervise a team including coaching, mentoring, and development.
- Familiarity with Amadeus Flight Management (FM) software
- Strong technical competency in dispatch operations.
- Ability to commit to infrequent domestic & international travel as per operational requirements.
- A people-focused mindset with proven team leadership capabilities.
- Proactive stakeholder management and communication skills.
- A continuous improvement mindset with innovative thinking and a drive for best practice.

**About Jetstar**

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launched in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

**Our Culture**

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you'll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You'll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

**Our Benefits**

Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hi1re and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

**Inclusion and Diversity**

**We're Jetstar. Let's takeoff together