Dispatch Manager

3 days ago

Melbourne, Victoria, Australia Fmi Building Innovation Full time

**Location**: Noble Park, Victoria
**Employment Type**: Full-time
**Salary**: Competitive, commensurate with experience

**About FMI Building Innovation (FMI BI)**

FMI BI is a market leader in high-performance glass products, recognised for our innovation, precision, and commitment to excellence. With a proud Australasian heritage and a reputation for quality, we service a diverse customer base across the construction and design industries. As we expand operations, we are seeking an experienced **Dispatch Manager** to lead the outbound logistics function of our manufacturing facility.

**The Opportunity**

As **Dispatch Manager**, you will lead a dedicated team responsible for the timely and safe delivery of high-value glass products. This role demands a strong operational mindset, hands-on leadership, and a deep understanding of logistics in a manufacturing environment.

**Key Responsibilities**
- Lead the Dispatch team and oversee day-to-day dispatch operations, including order verification, loading and coordination of outbound goods.
- Lead and motivate team to meet all DIFOT KPIs
- Liaise with production teams to ensure accurate and complete fulfilment of customer orders.
- Ensure all products meet quality assurance requirements before dispatch, including checking for integrity, scratches, bows, shells, and specification compliance.
- Maintain accurate dispatch documentation and coordinate delivery schedules with both internal drivers and external logistics providers.
- Enforce strict compliance with FMI BI's manual handling protocols and PPE requirements in line with WorkSafe Victoria regulations.
- Prioritise dispatch workloads based on customer due dates and delivery route planning.
- Implement continuous improvements to dispatch workflows, increasing accuracy, safety and efficiency.
- Monitor and report on KPIs and escalate issues to senior management as required.
- Lead toolbox talks and contribute to ongoing safety initiatives.
- Maintain a clean, organised, and compliant work environment at all times.

**Essential Requirements**
- Demonstrated experience in dispatch, warehousing, or logistics management, ideally in a manufacturing environment.
- Proven ability to lead and motivate teams while maintaining a strong presence on the floor.
- Sound understanding of transport limitations, manual handling risks, and safe loading procedures.
- Familiarity with product identification, order verification and load consolidation processes.
- Excellent communication, leadership and organisational skills.
- Commitment to health and safety compliance, including PPE enforcement and incident reporting.
- Strong working knowledge of Microsoft Office and logistics software systems.
- Forklift licence preferred but not essential.

**Why Join FMI BI?**
- Work for a respected industry leader with a strong safety culture and operational excellence.
- Join a growing business where your leadership will directly impact customer satisfaction and operational success.
- Ongoing training, professional development, and future progression opportunities.

You must be currently living in Australia and legally entitled to work in Australia to be considered for this position

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