Program Operations Specialist

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This range is provided by Dealer Tire.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$60,000.00/yr - $65,000.00/yr
As a Program Operations Specialist, your essential job functions will include the following:
Ownership of Subject Matter Area
Own and execute against all operational responsibilities assigned to fulfill the terms and requirements of each OEM's program.
Be the expert on all facets of the subject matter assigned, standard procedures, exceptions, and the link to other functional areas.
Maintain all Standard Operating Procedures, communicate with internal stakeholders, and respond to questions and issues.
Evaluate current state of the subject matter area(s) assigned, make recommendations for future state or enhancements, and manage the roll-out of any new components or initiatives related to the subject.
Complete testing of system as needed for enhancements.
Management of OEM Business Intelligence Information
Perform as a member of a team of subject matter experts and main contact with the customer on behalf of Program Management's reporting tool which is utilized by the customer to obtain program data and analytical trends.
Assist with developing, testing and approving all system enhancements.
Collaborate with customers, analyze their needs and manage enhancements to the reporting tool.
Assist with the assessment of future needs and develop long-term solutions, working with cross-functional teams to prioritize and implement enhancements while maintaining data integrity.
Develop and implement customer facing reports by gathering requirements, analyzing the information and collaborating with key stakeholders while maintaining a standardized approach to developing enhancements.
Conduct user training for OEM and internal stakeholders, as well as create and maintain user training guides.
Collaborate with internal stakeholders to troubleshoot and escalate issues as they arise to minimize the impact to the OEMs.
Support Small Projects / Enhancements
Collaborate with cross-functional areas to implement process improvements and/or drive process efficiency related to assigned subject matter area(s).
Maintain assigned project deliverables in support of the OEM(s) and enterprise project implementation.
Communicate important information and statuses frequently to project lead and project team.
Thoroughly document processes and procedures for the management of initiative post-launch.
Aid in effective communication of new initiatives and provide training to stakeholders as needed.
Additional Responsibilities
Communicate and work with team and cross-functional departments as needed.
Resolve customer service or program resolution issues as necessary.
Support implementation of additional projects or initiatives as needed.
Other Duties as Assigned
Position Requirements
Bachelor's degree required; degrees in Business, Marketing, Management or a related field are preferred
Minimum of 1 year experience in an operational role requiring a high attention to detail, organizational skills, multi-tasking, problem solving and independent judgment
Strong verbal and written communication skills are critical to success
Attention to detail and thinking systematically are critical to success
Ability to perform and thrive in a fast-paced environment
Ability to build, maintain and leverage business relationships both internally and externally
Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word) products
Physical Job Requirements
Continuous viewing from and inputting data to a computer screen
Sitting for long periods of time
Travel as necessary (< 10%)
Results Orientation
Agility
Initiative
Influence
Customer Focus
Recognizes Implications
Consults Widely
Monitors Progress
Weighs Alternatives
Drug Policy
Dealer Tire is a drug-free environment.
All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
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