Waitlist Audit Officer

2 weeks ago

Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial
Reference: 70591

**Waitlist Audit Officer**
- ** Multiple opportunities available**:

- ** Full Time Fixed Term for 12 month contract**:

- ** Enjoy benefits of salary packaging and generous leave entitlements**

**About the role**

Specialist Clinics at RMH has three opportunities for motivated and interested applicants to join our team for a full-time fixed-term period of 1 year as Waitlist Audit Officers.
- Reporting to Improvement Lead Specialist Clinics, the Waitlist Audit Officer is responsible for active management of Specialist Clinic patient waitlists, including but not limited to:

- Making direct contact with patients, their caregivers and treating healthcare providers to determine current healthcare needs including those that should be provided by the RMH
- Answering phone, online and Health Hub enquiries
- Communicating with internal and external key stakeholders
- Following administrative processes in the Electronic Medical Record
- Work closely with the Specialist Clinic team and a wide range of healthcare and administration professionals both inside and external to the RMH.

**About you**
- Excellent customer service and communication skills
- Sound computer literacy
- Strong commitment to quality patient care
- Previous admin experience is considered a bonus

**Why work with us?**
- Career progression opportunities to suit your professional development goals.
- Enjoy excellent work-life balance working in a supportive and collaborative team
- Salary packaging, onsite car parking and, close to public transport.

- If you are looking for a challenging role and can demonstrate the above capabilities, connect with us via the details below.

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