Customer Service Representative

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.

Are you passionate about providing customer service? Exciting opportunity to help out your fellow Australians
We are hiring Customer Service Roles to support our client, the Department of Home Affairs, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

As a Customer Service Representative, you will be providing essential services to people across Australia and the world.

About The Role
As a Customer Service Representative supporting the Department of Home Affairs team, you will be providing support services to customers in relation to visa, citizenship, trade and customs related matters.

Every customer interaction is unique and you will impart your passion for problem solving and superior customer service and use empathy to deliver optimum outcomes and service for the customer.

With access to knowledge content, extensive training and leadership support, you will work in a fast paced, but rewarding role where each call enables you to help a client become more self-sufficient.

Operating Hours
This is a Full-Time opportunity, we require full availability across our operating hours, Monday to Friday between 7:00am and 7:00pm, with shifts scheduled on a rotating roster.

Skills & experience
- High attention to detail
- Excellent customer service skills
- Patience and empathy towards people in difficult situations
- A team player focus, working collaboratively to exceed expectations
- Clear communication skills to customers and stakeholders
- Punctual and reliable
- Experience adhering to KPI's
- Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
- A willingness to complete an AGSVA Baseline clearance and a Home Affairs Employee Suitability Clearance (ESC).
- Due to clearance requirements Australian Citizenship is required

**Benefits**:

- Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company
- We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course
- Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
- We offer options for you to interview virtually.
- Best in class rewards and recognition program including awards and corporate retail discounts on tap.
- Paid Parental Leave
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000

Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.
APPLY WITH US TODAY

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