Duty Manager

**Join our team at Holiday Inn Perth City Centre - where work meets joy**

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

**Position: Duty Manager**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Duty Manager, you are a leader in our hotel. You will be the person that guests rely on to handle transactions, offer local insights and anticipate every detail for a seamless experience. Reporting to the Rooms Division Manager, you will lead and oversee all aspects of daily hotel operations to deliver a unique guest experience, thus bringing our brand to life.

The hotel team works closely together, so, whilst you will predominantly focus your time across Front Office, at times you will provide support to Food & Beverage, Housekeeping, Engineering and other areas of the hotel operations as needed.

You will be in tune with your team, driving performance and engagement ensuring they receive the right learning and development opportunities to maximise their performance and maintain a positive and productive work environment.

This critical leadership position requires proven capability to take the lead with the team and create exceptional guest experiences, as well as working well under pressure. You will have a passion for creating great guest experiences as well as a focus for motivating and engaging your team to deliver results.

**What you will do**:
Every day is different at Holiday Inn Perth City Centre, but you'll mostly be:

- Leading the way - managing guest experiences, monitoring team performance and ensuring smooth operations while on shift
- Prioritising workload and ensuring the team deliver authentic, memorable experiences
- Having authentic conversations with guests to resolve issues, queries or concerns
- Driving the performance of key metrics, that have a positive impact on guest experiences, problem handling and IHG One Rewards
- Promoting teamwork and quality service through daily communication and coordination with other departments
- Demonstrate product knowledge of room categories, rates, packages and promotions to bring value to our guests & drive front desk revenue
- Conducting routine property walks for cleanliness and security of the hotel public areas and taking immediate actions to correct any deficiencies
- Bachelor's degree / higher education qualification / equivalent in Hotel Management and/or Business Administration.
- Minimum 2 years of guest service/hotel experience in a leadership capacity across Front Office and/or Hotel Operations.
- Excellent written and verbal communication skills and ability to communicate with varied audiences.
- Excellent skills hotel PMS systems (OPERA preferred) will be essential and experience with Infrasys would be an advantage.
- Ability to work under pressure and be familiar with fire emergency procedures, evacuation procedures, and demonstrate awareness of Workplace Health and Safety policies and procedures.
- Availability to work a rotating roster, weekends, public holidays and nights.
- Hold a valid First Aid Certificate.
- Hold a WA Approved Manager Certificate.
- Hold a driver's license (manual preferred).
- Must have full Australian Working Rights.

**We are looking for someone who**:

- Loves to create memorable guest experiences
- Thrives in a fast-paced team environment
- A lifelong learner who is keen to grow

**Why join us?**

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
- **Attractive salary** - HIGA Full time Annualised Management Salary; $73,347.50 - annual salary increase in July
- **Employee Perks & Wellbeing**
- Paid birthday leave to celebrate your special day.
- Enhanced Parental**leave options to support your growing family.
- Proactive Health Days to keep you feeling your best.
- **Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
- **Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
- **Hotel Perks**
- On shift Duty Meal
- Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
- Food & Beverage Discounts at IHG Hotels
- Access to a retail discount platform to make your pay go even further.
- **Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.

**Ready to start your journey with us?**

Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better