Accommodation Services Manager

1 week ago

Melbourne, Victoria, Australia Claro Aged Care And Disability Services Full time

**Who we are**:
We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro

Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name 'Claro' comes from Latin and means 'to brighten' - and we're here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home - we'll work in partnership with you and make it happen.

**The Opportunity**:
We are seeking an experienced Accommodation Services Manager to join our team. Supported by the Area and State Manager the Accommodation Services Manger will provide leadership and continuously improve Supported Accommodation Services for people living with disability. Specifically, the role will be responsible for the leadership of a team of staff across a small portfolio of accommodation sites who together ensure the provision of high-quality direct care services for people with a disability and complex support needs to meet individual client needs..

This role will be responsible for ensuring clients needs are being met alongside ensuring support workers are upholding their duties in a prompt and professional manner. Other tasks will also include coaching of staff, daily rostering and key relationships.

You will be responsible for, but not limited to:

- Managing the day to day running of the allocated site
- Effectively manage people metrics
- Responding to unplanned support call requests
- Identify any disputes or complaints and escalate in a timely manner
- Successfully manage and close risk incidents
- Liaise with the SDA property manager to advise of any property repairs and or incidents
- Complete monthly audit on fire drills, first aid kits and WHS monthly auditing
- Participate in internal and external audits

To be successful in this role you will have:

- Minimum 2 years' proven leadership, in health, particularly client/case management, quality management, incident management and resolution;
- Knowledge of the changing environment in the disability/health sector
- Strong people management and team leadership skills
- Exemplary customer service skills
- Willingness to take ownership and hold people accountable
- High level of computer literacy with experience in Microsoft Office and data management systems
- Excellent verbal and written communication skills, particularly in dealing with sensitive information
- Ability to thrive in a fast-paced and challenging environment

Additional Requirements:

- Current National Police Check
- NDIS Worker Screening Check
- Evidence of current work rights in Australia
- Current VIC Drivers licence

What's in it for you:

- Opportunity to work for the nation's largest allied health, disability and aged care provider, with a rapidly growing and progressive vision
- Friendly team environment with a great community care spirit
- Free annual flu vaccination
- Employee Assistance Program for staff and their families

How to apply
- "We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant"_

  • Accommodation Services Manager South-East

    1 week ago

    Melbourne, Victoria, Australia Claro Aged Care And Disability Services Full time

    **Who we are**:We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and ClaroClaro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name 'Claro' comes from Latin and means...

  • Senior Manager, Accommodation Facilities Management

    1 week ago

    Melbourne, Victoria, Australia Department Of Government Services Full time

    About the GroupThe Accommodation and Library Services (ALS) division delivers accommodation management and library services to Victorian Government client departments and agencies.ALS's subject expertise, portfolio knowledge, customer and solutions focus make us a valuable partner to help drive VPS productivity, savings, and transformation.We achieve this...

  • Senior Manager, Accommodation Facilities Management

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Government Services Full time $104,000 - $130,878 per year

    About the GroupThe Accommodation and Library Services (ALS) division delivers accommodation management and library services to Victorian Government client departments and agencies.ALS's subject expertise, portfolio knowledge, customer and solutions focus make us a valuable partner to help drive VPS productivity, savings, and transformation. We achieve this...

  • Accommodation Manager

    1 week ago

    Melbourne, Victoria, Australia Oncall Group Australia Full time

    Surrey Hills, VIC**Lead. Inspire. Transform Lives.**Ready to make your mark in a role where people, purpose, and performance come together?We're looking for an exceptional leader to join ONCALL Group Australia as our** Accommodation Manager - Victoria** — a position where your ideas, passion, and leadership will drive genuine change for individuals living...

  • Accommodation Services Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $65,955

    **Role Overview:**We are seeking a skilled Guest Service Agent to provide exceptional customer service and promote accommodation services in a dynamic front office environment.As a key member of our team, you will be responsible for delivering personalized service to guests, ensuring a positive experience through every interaction.**Key...

  • Accommodation Services Lead

    1 week ago

    Melbourne, Victoria, Australia Zenitas Full time

    **Who we are**:We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and ClaroClaro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name 'Claro' comes from Latin and means...

  • Executive Accommodation Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeManagement Full time $200,000 - $220,000

    Executive Accommodation ManagerWe are seeking an experienced and skilled Executive Accommodation Manager to lead our team. The successful candidate will be responsible for the leadership, management, and delivery of an integrated on and off-campus accommodation service to students at our Geelong-based campuses.The ideal candidate will have a strong...

  • Accommodation Services Ambassador

    1 week ago

    Melbourne, Victoria, Australia beBeeFrontOffice Full time $32,000

    Job Title: Front Office ReceptionistWe are seeking a highly skilled and motivated front office receptionist to join our team at a newly refurbished property, located close to the Mornington Peninsula.The role involves providing exceptional customer service to corporate and leisure guests, processing reservations, ensuring accurate data capture, and...

  • Disability Accommodation Manager

    5 days ago

    Melbourne, Victoria, Australia At Full time

    ResponsibilitiesProvide the overall Operational Leadership and support the Cultural expectations of the designated Service Delivery areas, and operate within the policies and procedures of the organisationMinimum 3-5 years of disability accommodation management experience requiredSupport opportunities the NDIS provides for growth in Accommodation Program...

  • Accommodations Coordinator

    5 days ago

    Melbourne, Victoria, Australia beBeeSupport Full time $69,600 - $98,400

    Family Accommodation Officer The Family Accommodation Service provides accommodation for patients, carers and families attending our hospital. Our focus is on those from rural areas. Key Responsibilities Operational running of the Family Accommodation ServiceDevelopment and implementation of administrative programs, policies and proceduresManagement of the...