Accommodation Services Lead

**Who we are**:
We provide outstanding, customer-focused health, aged care and disability services to Australians in their own homes, and in the community via our 2 healthcare brands, Plena and Claro

Claro Aged Care and Disability Services - A leading provider of aged care and disability services across Australia. Our name 'Claro' comes from Latin and means 'to brighten' - and we're here to enable you to shine. Whether you or a loved one are seeking support to stay independent at home, comprehensive care to meet personalised goals, or a new specialist disability home - we'll work in partnership with you and make it happen.

**The Opportunity**:
We are seeking an experienced Accommodation Service Lead to join our team. In this role you will provide leadership and continuously improve Supported Accommodation Services for people living with disability. Specifically, the role will be responsible for the leadership of a team of staff across a small portfolio of accommodation sites who together ensure the provision of high-quality direct care services for people with a disability and complex support needs to meet individual client's needs.

We have multiple roles available located in the South-Eastern Suburbs of Victoria

**Responsibilities**:

- Ensures Clients receive high quality individualised services from oneself and others that enable Clients to successfully achieve Support Plan goals, take part in meaningful activities, engage in social relationships and enjoy a quality of life.
- Ensures medication plans, distribution and administration is carried out according to Claro Medications Administration Policies
- Review and manage Client-related documentation, including person-centred plans, health, behavioural plans and Riskman incident and feedback reports
- Lead and develop the support worker teams across a small portfolio of shared disability accommodation sites in the delivery of high-quality person-centred services, in accordance with clients' individual support plans, service agreements and NDIS/other funders' goals
- Provides coaching and support to team members to ensure they provide care excellence to Clients, including leading monthly communication meetings with staff, and providing daily performance feedback and monthly supervision for PPT
- Minimum Certificate III in Disability or Individual Support
- Advanced Diploma in Disability or Community Services
- Experience in providing quality personal support services to people with a disability
- Demonstrated experience and commitment to delivering continuous improvement and service excellence in community or health services
- Knowledge of the changing environment in the health sector, including funding, supplier, market and emerging trends in service delivery
- Experience in leading and developing teams in the delivery of high-quality person centered services
- Ability to handle volumes of competing priorities and confidential matters whilst displaying discretion
- Highly developed organizational skills, ability to maintain attention to detail whilst multitasking.
- High level of computer literacy with experience in Microsoft Office and data management systems
- Excellent verbal and written communication skills, particularly in dealing with sensitive information
- Ability to thrive in a fast-paced and challenging environment

**Additional Requirements**:

- Current national police check
- Cleared NDIS Worker Screening Check
- Evidence of current work rights in Australia

**What's in it for you**:

- Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive vision
- Friendly team environment with a great community care spirit
- Free annual flu vaccination
- Employee Assistance Program for staff and their families
- Access to the Fitness Passport (FP)