A Better Tomorrow: Patient Experience Expert

3 days ago

Sydney, New South Wales, Australia Bebeepatientexperience Full time

Patient Journey Manager
About the Role:
We are seeking an experienced Patient Journey Manager to oversee the patient experience, enhance engagement, and lead advocacy initiatives.
This is a pivotal role in transforming patient care through novel pharmaceuticals and support programs.
Responsibilities:
Program Design & Execution:
Develop, implement, and monitor patient support programs ensuring compliance and excellence in program delivery.
Strategic Partnerships & Stakeholder Management:
Lead Patient Services contribution to brand plans and activities, ensuring relevant patient journey maps and guidance processes are in place.
Patient Engagement Solutions:
Manage patient journey mapping workshops and develop solutions with cross-functional teams.
Advocacy Support:
Collaborate on the development of advocacy plans through engagement with patient advocacy organizations.
Governance & Operational Excellence:
Oversee governance activities, manage vendors, and ensure quality oversight of patient support programs.
Qualifications:
Bachelor's degree in nursing, healthcare, business, or related field required; advanced degree preferred.
Demonstrated experience in Pharmaceutical/Biotech sectors, preferably in Government Affairs, Policy, or Advocacy.
Proven track record in conducting advocacy or policy initiatives.
Strong understanding of Healthcare Policies, Advocacy, System Navigation, Planning, and Innovation.
Excellent communication and stakeholder management skills, adaptability, and problem-solving.
Proficient in leveraging AI-generated insights for patient engagement, automated operations, and stakeholder collaboration.
We value diversity and inclusion in our workplace, fostering an environment where everyone can contribute and reach their full potential.

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