Front Office

6 days ago

Gold Coast, Queensland, Australia Southport Sharks Full time

**About Us**

Mantra at Sharks is a modern, boutique hotel located at Southport Sharks — home of the leading sports, leisure and entertainment precinct on the Gold Coast. A tight-knit team environment, join a workplace that values growth, teamwork, and delivering standout guest experiences every day.

**About the Role**

We are looking for a **Front Office & Revenue Manager** to support daily operations while managing key financial and revenue responsibilities. This unique position combines traditional hotel leadership with hands-on involvement in accounts, reservations, and reporting.

**The Responsibilities**
- To manage the daily operations of the Front Office and Reservations Departments
- Maintain excellent guest service and satisfaction, ensuring all needs are met promptly
- Build strong relationships with OTA and wholesale partners to increase exposure and bookings
- Lead the price positioning, and distribution for all market segments to maximise booking conversion across all booking platforms
- Monitor and evaluate market demand trends,ensuring all rates are loaded and inventory maintenance is correct in all systems
- Help develop, manage and generate daily, weekly, monthly department performance reports for distribution to relevant stakeholders.
- Support budgeting, forecasting, payroll productivity, and cost control
- Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.
- Maintain appropriate yield controls to maximize the Hotelrevenue from all distribution channels.
- Ensure a positive and motivating work culture that promotes collaboration, accountability, and excellence.

**Skills and Experience**
- Proven experience in revenue management, with strong leadership, organisational, and communication skills.
- Strong reporting, analytical and problem-solving skills
- A genuine passion for hospitality and providing an outstanding guest experience

**The Benefits**
- ALL Heartist Membership - take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discount - available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - earn status & reward points on your worldwide stays
- Free Gym Membership - enjoy the complimentary gym membership with access to over 100 group fitness classes
- Free Parking - complimentary parking for team members
- Food & Beverage Discounts - enjoy staff discounts at the outlets of Southport Sharks

**APPLY NOW**

No recruitment agencies, please.

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