Underwriting Operations Manager

**Underwriting Operations Manager - SME Commercial Division | VIC - Melbourne**
- Play a pivotal leadership role in us achieving growth and customer service targets for SME- a key strategic market segment for Allianz.
- Steer your team to achieve outstanding results & build engagement with broker partners.
- Allianz is a Flex Ready employer
- flexible working options are available.

**Do you want to work in a high-trust culture where you'll feel empowered to make decisions that result in impact?**

To provide market leading service and underwriting quality, Allianz is establishing a State based service model and is seeking an
** Underwriting Operations Manager **to lead the Victorian SME Underwriting team in Melbourne. This role will report into the National Operations Manager SME and you will be asked to manage the underwriting team to provide professional underwriting and service standards to internal and external customers, develop and implement required operational action plans to deliver quality service standards, whilst always ensuring adherence to company risk, underwriting and compliance standards.

**You'll be responsible for**:

- Manage local underwriting team and contribute to the design of new systems, processes and procedures with a view of implementing market leading underwriting and service.
- Lead the relationship with the relevant assigned broker group and be a key point of contact with assigned panel of brokers, market facing where appropriate. Champion the relationship between team members and customers (internal and external) and ensure better customer outcomes and a consistent Commercial mindset.
- Play a Leadership role in the SME Underwriting Operations team collaborating with other Underwriting Operations Managers to ensure achievement of key growth and profitability targets and take ownership for delivery of financial and operational targets for SME products and the wider Commercial team.
- Manage workflow processes across the Underwriting team to ensure market leading customer service, improve and maintain positive net promotor score results and drive a customer centric culture.
- Facilitate an inclusive and collaborative environment with all Commercial initiatives and programs to build on Allianz People Attributes and to ensure diverse thinking/ best outcomes.
- Ensure a fair and equitable distribution of work across a team of Underwriters being mindful of development and growth needs for each team member.
- Ensure a strong focus on renewal retention and an adaptable, responsive approach to new business.
- Monitor productivity / service standards reports across renewals, new business, endorsements and loss control key metrics, and implement actions to achieve business objectives.

**Important to your success**:

- Tertiary qualifications in a relevant discipline with project management and / or continuous improvement certification.
- Extensive experience in an operational management / leadership role in a complex, matrixed general insurance organisation.
- Experience empowering people to realise their highest potential by recognising and developing individual and team performance and building talent pipelines to safeguard current and future organisational needs.
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
- Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.

**What's on offer**:

- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.
- available; variety of flexible leave options; on-going training and development opportunities;

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embrac