Mentor - Townsville

About UsCommunity Solutions Group makes a difference in people's lives - supporting them to achieve their goals and working with them on their pathway to possibilities.
We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.About The RoleAs a Mentor in our WFA team you will play a vital role in shaping the future of individuals seeking sustainable employment.
You will work one-on-one with customers to identify their strengths, remove barriers, and guide them through tailored action plans toward becoming job ready.This is a dynamic role that blends relationship building, problem-solving, and goal setting, while also fostering strong connections with employers, community organisations, and industry partners to create meaningful employment opportunities.What You'll Be DoingBuild strong, trusting relationships with customers to provide guidance, motivation and mentoring throughout their employment journeyIdentify customer goals, strengths and challenges, and create targeted action plans to achieve sustainable employment outcomesConduct assessments to determine readiness for employment and identify training or support needsCelebrate customer milestones and successes to keep motivation highCollaborate with employers, community organisations, and industry partners to create and maintain opportunities for employmentMaintain accurate and compliant records in line with contractual and organisational requirementsContribute to team discussions, share insights, and support continuous improvement initiativesManage your portfolio effectively to meet targets and deliver results in a fast-paced environmentWhat We're Looking ForProven ability to build rapport and trust quickly with people from diverse backgroundsHigh level of resilience and ability to adapt your approach to suit different situationsEffective communicator with strong interpersonal and customer service skillsAbility to work autonomously while contributing positively to a team environmentStrong organisational skills, with the ability to manage competing priorities and meet deadlinesUnderstanding of employment readiness and the steps required to achieve sustainable outcomesBenefits And PerksSalary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expensesUse your pre-tax income to purchase a new or used car, saving on both the purchase price and running costsDiscounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey NormanDiscounted family gym memberships through Fitness PassportSupportive induction and learning opportunities6 week's paid parental leave for primary carerFree coaching and counselling through our Employee Assistance ProgramReward and Recognition ProgramIntrigued?
We'd love to hear from you.
Please click "apply" to submit your application and join #TeamPossible today
Note: Community Solutions Group is part of Endeavour Foundation, one of Australia's largest employers of people living with disability.
Fostering a diverse and inclusive culture is at the heart of everything we do and aligned with our values and purpose of making possibilities a reality.Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures.
This includes Aboriginal and Torres Strait Islander peoples, CALD, the LGBTQI+ community, and people with disability.
We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.
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