Mentor - Townsville
2 weeks ago
Community Solutions Group makes a difference in people's lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.
About The RoleAs a Mentor in our WFA team you will play a vital role in shaping the future of individuals seeking sustainable employment. You will work one-on-one with customers to identify their strengths, remove barriers, and guide them through tailored action plans toward becoming job ready.
This is a dynamic role that blends relationship building, problem-solving, and goal setting, while also fostering strong connections with employers, community organisations, and industry partners to create meaningful employment opportunities.
What You'll Be Doing- Build strong, trusting relationships with customers to provide guidance, motivation and mentoring throughout their employment journey
- Identify customer goals, strengths and challenges, and create targeted action plans to achieve sustainable employment outcomes
- Conduct assessments to determine readiness for employment and identify training or support needs
- Celebrate customer milestones and successes to keep motivation high
- Collaborate with employers, community organisations, and industry partners to create and maintain opportunities for employment
- Maintain accurate and compliant records in line with contractual and organisational requirements
- Contribute to team discussions, share insights, and support continuous improvement initiatives
- Manage your portfolio effectively to meet targets and deliver results in a fast-paced environment
- Proven ability to build rapport and trust quickly with people from diverse backgrounds
- High level of resilience and ability to adapt your approach to suit different situations
- Effective communicator with strong interpersonal and customer service skills
- Ability to work autonomously while contributing positively to a team environment
- Strong organisational skills, with the ability to manage competing priorities and meet deadlines
- Understanding of employment readiness and the steps required to achieve sustainable outcomes
- Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
- Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
- Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
- Discounted family gym memberships through Fitness Passport
- Supportive induction and learning opportunities
- 6 week's paid parental leave for primary carer
- Free coaching and counselling through our Employee Assistance Program
- Reward and Recognition Program
We'd love to hear from you. Please click "apply" to submit your application and join #TeamPossible today
Note: Community Solutions Group is part of Endeavour Foundation, one of Australia's largest employers of people living with disability. Fostering a diverse and inclusive culture is at the heart of everything we do and aligned with our values and purpose of making possibilities a reality.
Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD, the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.
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