Community Manager

2 weeks ago

Melbourne, Victoria, Australia Smarter Communities Full time

Join to apply for theCommunity Managerrole atSmarter Communities
Overview
Build Relationships, Drive Results, Enjoy the Journey
Are you an experienced Strata or Body Corporate Manager ready to take your career to the next level?
Join Smarter Communities, one of Australia's leading community management companies, where your expertise, professionalism and customer service excellence will be valued and appreciated.
With a customer connect team managing general enquiries, a customer operations team providing specialist support and a national R&M team backing you up, you'll be free to focus on what you do best—building strong client relationships and delivering exceptional service.
What You'll Be Doing
Manage a diverse portfolio of properties and be the go-to contact for owners, tenants, and contractors
Deliver a standout customer experience and foster long-term client relationships
Provide interpretations of bylaws and strata legislation to stakeholders
Address correspondence from owners, tenants and contractors
Collaborate with our Repairs & Maintenance team to coordinate quotes and work orders
Prepare and facilitate AGMs, EGMs, and Committee Meetings—agendas, budgets, minutes
Manage client retention (including first-level complaints, overseeing problems, and providing guidance)
Oversee financials and ensure compliance across your portfolio
Identify opportunities for continuous improvement and innovation
What You'll Bring
A current driver's licence and access to a vehicle
Relevant State licensing (if required)
Solid knowledge of strata/body corporate legislation and best practices
Excellent communication and stakeholder management skills
Strong attention to detail and time management
A collaborative, empathetic mindset and a passion for helping others grow
A proactive, solutions-focused approach and a desire to keep learning
Why You'll Love Working Here
Hybrid working model with flexibility
Ongoing training and career development
Wellbeing perks like birthday leave and the option to purchase extra leave
Schedule B commission program
A supportive team that wants to see you succeed
About Smarter Communities
Smarter Communities is one of Australia's largest privately owned community management companies.
We manage over $30 billion in property across NSW, QLD, SA, and VIC.
Our mission is simple: deliver smart solutions to create better lifestyles for people living and investing in our communities.
What You Need To Do Now
If this role sounds like the right fit for you, click the 'Apply' button now.
Apply Now
Job details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing and Sales
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