Guest Service Agent

**Join our team at Holiday Inn Perth City Centre - where work meets joy**

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

**Position: Part-Time Guest Service Agent**

We are looking for dedicated individuals to join our Front Office team, playing a vital role as the face of Holiday Inn Perth City Centre. Your warm Holiday Inn Smile will be the first of many interactions to ensuring our guests have a rememberable stay.

**What you will do**:

- Kicking off truly memorable guest experiences with the warmest of welcomes.
- Acknowledging IHG One Rewards members and returning guests in person or over the phone.
- Taking, managing, and receiving payments for guest bookings.
- Making the check-in and check-out process feel swift and seamless.
- Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations.
- Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations.
- Support reservation functions by managing bookings, amendments, and guest inquiries through our IHG systems such as Opera and IHG Concerto, ensuring accurate information and a seamless pre-arrival experience.
- Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills.

**We are looking for someone who**:

- Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm - 11pm) is highly advantages
- Full Australian Drivers Licence to provide valet parking services
- Has the legal right to work in Australia without any limitation or hour-restriction as well as holds a current police clearance (not older than 6 months).

**Why join us?**

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
- **Attractive hourly rate** - HIGA Level 3; hourly rate from $25.80 - $38.70 - annual salary increase in July
- **Flexible Working Options** - tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.
- **Permanent Hours** - guaranteed hours each week, so you know you are always on the roster.
- **Employee Perks & Wellbeing**
- Paid birthday leave to celebrate your special day.
- Enhanced Parental**leave options to support your growing family.
- Proactive Health Days to keep you feeling your best.
- **Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
- **Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
- **Hotel Perks**
- On shift Duty Meal
- Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
- Food & Beverage Discounts at IHG Hotels
- Access to a retail discount platform to make your pay go even further.
- **Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.

**Ready to start your journey with us?**

Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.