Guest Services Agent

3 weeks ago

Perth, Western Australia Buscojobs Full time

Accor Perth, Western Australia, Australia

Join or sign in to find your next job

Join to apply for the Guest Services Agent role at Accor

Mercure Perth is conveniently located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. The hotel features 239 well-appointed rooms, a restaurant, cafe, bar, heated rooftop swimming pool, and gym. Business guests are catered for with 6 modern meeting rooms accommodating up to 350 delegates.

Job Description

As a Guest Services Agent, you will be the first point of contact for guests and visitors. Your responsibilities include:

  • Managing arrivals and departures
  • Responding to guest requests efficiently and courteously
  • Communicating with other departments to meet guest needs
  • Resolving guest issues promptly
  • Promoting the Accor Live Limitless Loyalty Program
  • Working a flexible 7-day roster, including AM, PM, and night shifts as required

You should be well-presented, professional, and passionate about hotel operations and customer service.

Qualifications

The ideal candidate will have:

  • Previous experience in a similar role
  • Strong communication skills (written and verbal)
  • Time management and multi-tasking abilities
  • Interpersonal skills to communicate effectively at all levels
  • Ability to provide prompt, efficient service and upselling skills
  • Entrepreneurial spirit, driven, energetic
  • Responsible Service of Alcohol certification
  • C Class Drivers Licence

Additional Information

Our Commitment To Diversity & Inclusion

We aim to attract, recruit, and promote diverse talent.

What Is In It For You

  • Discounted rates at Accor worldwide with an employee benefit card
  • Learning programs through our Academies
  • Opportunities for career development within the property and globally
  • Participation in our Corporate Social Responsibility activities

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Hospitality

#J-18808-Ljbffr

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia Be Fremantle Full time $40,000 - $60,000 per year

    Guest Services Agent - Be.FremantleJoin our waterfront destination in the iconic Fremantle Fishing Boat HarbourAbout Us:Be.Fremantle offers premium waterfront accommodation with studio, one, two, and three-bedroom apartments where guests come to relax and recharge with stunning harbour views.The Role:We're seeking an enthusiastic Guest Services Agent to...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia Great Eastern Motor Lodge Full time

    **Great Eastern Motor Lodge****Guest Service Agent (Casual)**We are currently seeking a friendly and professional Guest Service Agent to join our busy front desk team at Great Eastern Motor Lodge team on a casual basis.The property is managed by leading Adelaide based management company 1834 Hotels. Great Eastern Motor Lodge boasts 198 rooms. There are a mix...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia QT Hotels and Resorts Full time $40,000 - $60,000 per year

    Guest Service AgentWe are seeking a talented, vibrant and dynamic Guest Service Agent, that will bring individuality, creativity and passion into turning the ordinary into extraordinary. About EVTQT Hotels & Resorts is part of EVT, one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every...

  • Guest Service Agent

    7 days ago

    Perth, Western Australia Tribe Perth Full time

    Located on the burgeoning doorstep of the ever expanding Perth CBD, **Tribe Perth **is conveniently based next door to Kings Park and minutes away from some of the city's premier restaurants, bars and tourist attractions. Seductive and striking, Tribe Perth brings a bold new energy to the market. Part collaborative workspace, part social club, our 126 rooms...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia Mercure Perth On Hay Full time

    Conveniently located by the beautiful Swan River in the heart of Perth CBD, **Mercure Perth on Hay **is looking for a Casual **Guest Service Agent** to join our team.We are seeking energetic and enthusiastic Guest Service Agents to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.What will you...

  • Guest Service Agent

    1 week ago

    Perth, Western Australia Quest Serviced Apartments Full time

    Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 170 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is...

  • Guest Service Agent

    7 days ago

    Perth, Western Australia Joondalup Resort Full time

    Joondalup Resort is looking for some casuals Front Office Guest Service Agents to assist for a minimum of 2 - 3 days per week.Duties include:- Welcoming resort guests- Responsible for guest check in and check out- General front office duties- Switchboard operation- Responsible for reservation- Process and confirm reservations for both individuals and groups-...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia Ihg Hotels & Resorts Full time

    Join to apply for theGuest Service Agent - PT - Holiday Inn West Perthrole atIHG Hotels & ResortsFirst impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia Marriott International, Inc Full time

    **Additional Information** Overnight Full-Time Position**Job Number** 23196125**Job Category** Rooms & Guest Services Operations**Location** Courtyard by Marriott Perth Murdoch, 12 Fiona Wood Road, Perth, Western Australia, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-ManagementCourtyard by Marriott...

  • Guest Service Agent

    2 weeks ago

    Perth, Western Australia IHG Hotels & Resorts Full time

    Join to apply for the Guest Service Agent - PT - Holiday Inn West Perth role at IHG Hotels & Resorts First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our...