Guest Services Agent

2 days ago

Perth, Western Australia Buscojobs Full time

Accor Perth, Western Australia, Australia

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Mercure Perth is conveniently located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. The hotel features 239 well-appointed rooms, a restaurant, cafe, bar, heated rooftop swimming pool, and gym. Business guests are catered for with 6 modern meeting rooms accommodating up to 350 delegates.

Job Description

As a Guest Services Agent, you will be the first point of contact for guests and visitors. Your responsibilities include:

  • Managing arrivals and departures
  • Responding to guest requests efficiently and courteously
  • Communicating with other departments to meet guest needs
  • Resolving guest issues promptly
  • Promoting the Accor Live Limitless Loyalty Program
  • Working a flexible 7-day roster, including AM, PM, and night shifts as required

You should be well-presented, professional, and passionate about hotel operations and customer service.

Qualifications

The ideal candidate will have:

  • Previous experience in a similar role
  • Strong communication skills (written and verbal)
  • Time management and multi-tasking abilities
  • Interpersonal skills to communicate effectively at all levels
  • Ability to provide prompt, efficient service and upselling skills
  • Entrepreneurial spirit, driven, energetic
  • Responsible Service of Alcohol certification
  • C Class Drivers Licence

Additional Information

Our Commitment To Diversity & Inclusion

We aim to attract, recruit, and promote diverse talent.

What Is In It For You

  • Discounted rates at Accor worldwide with an employee benefit card
  • Learning programs through our Academies
  • Opportunities for career development within the property and globally
  • Participation in our Corporate Social Responsibility activities

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Hospitality

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