Business Support Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

QFES frontline operations support services leads the department's strategic operational capacity and capability framework and vision, driving performance and providing the tools and systems for frontline service delivery, staff and volunteers and works closely with other public safety agencies to ensure the operational planning and policy enhances the capability of its people, services, technologies and equipment to ensure they are contemporary, agile and able to meet the service delivery needs of Queensland communities.

The Business Support Officer [Operations], will be a key member of the team providing efficient, effective and confidential administrative support to meet the functions of the business unit. You will support staff, set priorities and monitor workflows to undertake work across a broad range of service delivery activities. You will assist staff through the provision and coordination of human resource and finance administration, information management, documentation control, diary management and/or secretariat duties, as required, including monitoring for compliance for the successful delivery of activities to meet work area objectives.

Key requirements

Highly desirable requirements
- Government purchasing (Level 1).
- Knowledge or experience in the use of human resource, finance systems (i.e. SAP / Aurion) and document management systems and reporting.

Special requirements
- It is expected that the incumbent will participate in an out of hours on call roster during emergency operations. This may require work outside of normal hours (e.g. night shift), including weekends, working extended hours and may include deployment to other parts of the state.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Provide high level administrative support, including assisting in the preparation, review and coordination of correspondence, reports, minutes and other materials, in accordance with the departmental requirements and style guides.
- Assist with administrative tasks for the processing of work unit records, human resource and finance administration activities, ensuring compliance with department policy and procedures.
- Utilise departmental systems/databases to create, update, review and report on business activities, resolve issues or provide recommendation for improvement to ensure effective maintenance of records and access to information.
- Coordinate and organise meetings, training courses, workshops, travel and accommodation itineraries, including catering, and ensure accurate information is provided to assist with planning and scheduling.
- Liaise and maintain positive working relationships with internal and external stakeholders at all levels, including members of the public to support key processes, procedures and delivery of unit outcomes.
- Undertake general office duties, mail distribution, filing, diary control and maintenance of office equipment and asset records to ensure the effective management of the office.
- Contribute to the development, maintenance, training and advice of administrative processes, procedures and use of systems to ensure compliance and the provision of quality support services to the work area.
- Undertake support and administrative duties during emergencies and disasters which may involve short-notice activation and rostering outside of business hours.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)
Vision
- Stimulates ideas and innovation
- Makes insightful decisions

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

- Respect
- Integrity
- Courage
- Loyalty
- Trust