Australia Fm Lead

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**What this opportunity involves**:
JLL is seeking an Australia FM Lead that will be working closely with the APAC FM Lead & the Workplace Team for the Atlassian account to manage the client workplaces for the Australia based sites. In this role, you will be accountable for delivering a safe and compliant workplace, along with anticipating client needs and delivering exceptional performance within the contract. This leadership position requires sound knowledge and experience across the full spectrum of facilities management, along with technical understanding and skills.
This individual understands the firm's strategy and goals, can translate those into the business opportunities, and ensures all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.
**An overview of the role**:
Provides strategic Client Relationship Management by partnering with the JLL APAC
FM Lead to deliver the account's IFM strategic operating plan as aligned with the Client's real estate and business objectives.
Builds and manages high performing teams by leading by example in fostering a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices including new tools, process management and other ideas that provide service delivery efficiencies.
Drives Operations & Compliance Performance by managing all Client workplace experiences and facilities services activities for all JLL-managed properties in Australia, ensuring total contract compliance with all criteria and reaching all performance specifications.
Regular evaluation of FM assets to ensure HSSE compliance, and working collaboratively with team and leadership to continually improve.
Oversee continuous improvement initiatives as assigned and support account and departmental strategic planning.
Effectively manage communication between team and Client contacts, particularly in instances of service outages, and facilities incidents, including managing root cause analysis to avoid repeat failures or lapses in service delivery.
Delivers financial performance results by providing input and manages annual operations financial plans and manages expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures.
Proactively develop and manage the relationship with the Atlassian Workplace team to ensure service delivery expectations are exceeded.
Drive the annual plan to deliver high quality results which exceed the client's expectations
Undertake regular workplace inspections in line with the agreed program, ensuring the work items are appropriately instructed through JIRA service desk
Recommend the implementation of workplace asset replacement / refurbishment works in line with the agreed lifecycle / workplace conditions and in conjunction with the Atlassian Workplace Projects Lead.Complaints manage
ment in relation to service provider managed functions (e.g
cleaning, F&B, waste management, FOH).
Ensure compliance with all OH&S, environment and risk management policies and
procedures that relate to the assigned properties.
Management of direct reports to maintain motivation, engagement & personal development
**Sounds like you? This is what we are looking for**:
6+ years of experience in facility and operations leadership is required with responsibility for leading high-performing teams in a service environment.
Knowledge of commercial real estate, project management and real estate finance fundamentals.
Significant experience with vendor performance management.
Accomplished leader. Has a successful track record of delivering operating plans through leading practices and rigorous performance standards.
Exemplary Client Relationship Management skills managing up & down within a high-performing JLL and Client organization.
Strong team builder. Motivates, develops and challenges team members to maximize their own, and teams' potential.
**What you can expect from us**:
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed