Account Manager

Are you passionate about building strong client relationships and driving strategic outcomes? Do you have deep knowledge of the Australian and New Zealand insurance markets and want to make a meaningful impact?

We have an exciting opportunity for an Account Manager (Internal Job Title) to join our team in Sydney. This is a full-time, permanent, in-office role supporting our operations across Australia and New Zealand.

In this role, you'll serve as the primary relationship manager for assigned clients and play a strategic leadership role within FM. You'll develop and execute tailored client strategies to maintain a profitable book of business, while also leading the underwriting of large commercial property insurance programs for some of the region's most prominent organisations.

Key responsibilities include:

• Ensuring premium retention by fostering positive client and broker relationships, and providing professional advice and consultation on property insurance and risk management;
• Providing strategic leadership in managing client accounts, ensuring the client remains the focal point;
• Analysing account and location risks to inform risk selection, capacity deployment, and policy terms and conditions within FM's underwriting framework;
• Preparing insurance policies to ensure terms, conditions and wording accurately reflects a mutual understanding of intent of coverage;
• Establishing and maintaining equitable policy terms and conditions;
• Understanding value declarations and incorporating risk features, policy terms and special coverages into pricing models;
• Continuing professional development to stay current with FM's underwriting practices, standards, and insurance industry developments;
• Identifying opportunities to improve profitability through creative solutions;
• Supporting new business process by ensuring sustainable strategies for underwriting, risk quality and client engagement;
• Collaborating with account engineers on risk improvement plans
• Maintaining strong relationships across FM to lead the broader team in valuable client programs

Qualifications, skills and experience:

Our successful candidate will be well-positioned to step straight into this executive-client facing role, quickly developing knowledge of the FM business model and our value proposition. Varying levels of qualification, experience and skills will be considered, outside of those listed below:

• Bachelor's degree or equivalent qualification;
• Minimum 5 years property insurance experience, with client-facing experience highly regarded;
• Demonstrated understanding of the property insurance landscape in Australia and New Zealand, including market trends, and broker networks
• Highly developed interpersonal skills, empathy and integrity, with a track record of nurturing sustainable relationships with clients;
• Demonstrated ability in organisation, problem-solving, sales and negotiation, leadership and team building;
• Strong technical aptitude and attention to detail;
• The ability to prioritise work and meet deadlines;
• Polished and professional communication (written and verbal);
• A track record of being able to learn new technology and technical concepts, with the ability to apply this knowledge successfully.

Nice to have:

• Experience in engineering or technical risk assessment is desired but not essential

Ready to make an impact in a dynamic and collaborative environment? Apply now or reach out to learn more about how you can grow with FM.

Although we value relevant experience and qualifications, we also believe in the potential for growth and learning; if you don't meet all the criteria, we encourage you to apply and reach out for a conversation.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, rich health and well-being programs, career development opportunities, tuition reimbursement, a supportive and collaborative team environment and much more.

If you are interested in learning more about FM, our culture and some of our initiatives, visit the links below:

• FM Website

• FM YouTube Channel

• Insure Your Career at FM
• Engineer Careers
• FM Resilience

You must have the right to work in Australia to be considered for this role (Australian citizen, permanent resident, NZ resident)