Account Manager

Overview

FM is a leading property insurer of the world's largest businesses, providing more than one-third of Fortune 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon loss-prevention engineering and research, risk management skills and support services, tailored risk transfer capabilities, and strong financial strength. To do so, we rely on a dynamic, culturally diverse group of employees working in more than 100 countries in a variety of challenging roles.

Are you passionate about building strong client relationships and driving strategic outcomes? Do you have deep knowledge of the Australian and New Zealand insurance markets and want to make a meaningful impact?

Role and Location

We have an exciting opportunity for an Account Manager to join our team in Sydney. This is a full-time, permanent, in-office role supporting our operations across Australia and New Zealand.

Responsibilities

• Serving as the primary relationship manager for assigned clients and providing strategic leadership within FM;
• Developing and executing tailored client strategies to maintain a profitable book of business, while underwriting large commercial property insurance programs for the region's prominent organisations;
• Ensuring premium retention by fostering positive client and broker relationships, and providing professional advice and consultation on property insurance and risk management;
• Analyzing account and location risks to inform risk selection, capacity deployment, and policy terms and conditions within FM's underwriting framework;
• Preparing insurance policies to ensure terms, conditions, and wording reflect mutual understanding of coverage and intent;
• Establishing and maintaining equitable policy terms and conditions;
• Understanding value declarations and incorporating risk features and special coverages into pricing models;
• Continuing professional development to stay current with FM's underwriting practices, standards, and insurance industry developments;
• Identifying opportunities to improve profitability through creative solutions;
• Supporting new business processes by ensuring sustainable strategies for underwriting, risk quality, and client engagement;
• Collaborating with account engineers on risk improvement plans;
• Maintaining strong relationships across FM to lead the broader team in valuable client programs.

Qualifications, Skills and Experience

• Bachelor's degree or equivalent qualification;
• Minimum 5 years property insurance experience, with client-facing experience highly regarded;
• Demonstrated understanding of the property insurance landscape in Australia and New Zealand, including market trends and broker networks;
• Highly developed interpersonal skills, empathy and integrity, with a track record of nurturing sustainable client relationships;
• Demonstrated ability in organisation, problem-solving, sales and negotiation, leadership and team building;
• Strong technical aptitude and attention to detail;
• The ability to prioritise work and meet deadlines;
• Polished and professional communication (written and verbal);
• Ability to learn new technology and technical concepts and apply knowledge successfully.

Nice to Have

• Experience in engineering or technical risk assessment is desired but not essential

Ready to make an impact in a dynamic and collaborative environment? Apply now or reach out to learn more about how you can grow with FM.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, health and well-being programs, career development opportunities, tuition reimbursement, a supportive and collaborative team environment and much more.

You must have the right to work in Australia to be considered for this role (Australian citizen, permanent resident, NZ resident).

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