Concierge

1 week ago

Sydney, New South Wales, Australia Macarthur Automotive Full time

**About us**

**Macarthur Jaguar Land Rover** is part of the Peter Warren Group, one of Australia's largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW and throughout South East Queensland. Covering all aspects of vehicle ownership, we have on offer some of the finest vehicle brands in the world. We are a learning organization, focused on growing and developing strong career paths for our 1,800+ employees across NSW and QLD.

**About the role**

We are excited to offer an amazing opportunity for a Concierge to join our **Macarthur JLR team in Campbelltown** and embark on a cross-dealership journey, growing in knowledge across our various departments. You will play a pivotal role in our first class customer service experience as you meet and greet new customers and learn all elements of the business.
- Full training and hands-on exposure to day to day running of the dealership
- Understanding and qualifying a customer's automotive needs across the sales and service department
- Answering Incoming Calls
- Preparation of quotes and exposure to the financing process
- Providing vehicle appraisals and promoting dealers of choice
- Engaging with customers for telephone and online based enquiries
- Assisting with delivery coordination; presentation and preparation of vehicle, completion of paperwork and supporting a platinum customer experience
- Participation in event and campaign days, including the opportunity to be involved in the planning process

**About you**

To be successful in this role, we are looking for someone who is:

- Driven to provide exceptional customer service
- Confident in their approach to identify a customer's automotive needs
- Adapt and engaging in verbal and written communication for telephone and online-based enquiries

**Benefits**:

- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Training Pathway and Growth opportunities provided
- Joining a group that continues to grow and expand in the Auto industry
- Supportive environment with ongoing feedback and guidance to ensure you succeed

**Interested?

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