Customer Success Executive

**Customer Success Executive (APAC)**

The Essentials
- Job title: Customer Success Executive (APAC)
- Reports to: Head of Customer Success
- Contract type: Full-time
- Location: Brisbane, Australia
- English level: Upper intermediate
- Salary: AU$65,000 - AU$75,000 base + quarterly bonus between 10% & 20% depending on performance

About The Ambassador Platform

Our culture

TAP is a fast-paced, entrepreneurial environment. We operate a 'high trust, high performance, and high transparency' culture. Our key focus is on strong outcomes, where everyone is self-motivated and empowered to take responsibility and accountability for their own performance and the completion of work, but is given reasonable flexibility for the management of their own time. In conjunction with this there is high visibility around progress and outcomes across the company, and everyone is expected and encouraged to highlight areas of improvement. Above all, we value the people we work with, building strong and lasting relationships and are always friendly, kind and approachable.

Impact

We're looking for someone that is **detail-oriented, friendly, adaptable and hard-working**. Our Customer Success Executive (APAC) will:
**Own**
- Management of Growth Tier APAC customers
- All conversations with Growth Tier APAC customers including support, consultative, and renewals

**Teach**
- Teach our customers how to best utilise the platform and maximise their digital ambassador programme
- Share best practice externally through customer meetings and participation in events, webinars and/or conferences
- Share insights and knowledge of the sector internally, to help build expertise in our team that can ultimately be used to help serve our customers

**Learn**
- Master how the product works
- Learn about the different use cases we support
- Understand what best practices and suggestions will help improve customer performance

**Improve**
- Constantly improve and reiterate on processes to ensure we are efficient and results-driven
- Work hard to continually find new and creative ways to help our customers succeed

Progress

**Within 1 month** you will have completed our supportive and comprehensive onboarding process and be a fully integrated team member.

**Within 3 months** you will likely be fully functioning in your role, having been introduced to all your new customers.

**Within 6 months** you will be confident interacting with your customer base, working closely with them to help improve their outcomes. You'll also have contributed to shaping and/or improving internal processes to help our team shine.

The person we're looking for
- Exceptional interpersonal skills; you'll be interacting with stakeholders of all levels and backgrounds, both internally and externally
- High professional standards and levels of organisation and attention to detail
- Strong written and verbal communication skills; able to engage, educate and excite customers
- Self-motivated, hard-working, driven, and open-minded, (which, to us, means you look for the right answers by working with others who may disagree with you)
- Adaptability and flexibility are key; you **must **enjoy a fast-paced, entrepreneurial environment that is prone to quick changes and an exciting level of uncertainty

As standard
- Flexible & hybrid working with a core hours policy focused on outcomes to maximise your productivity
- A calendar of wellness activities and incentives encouraging physical and mental wellbeing
- Competitive bonus scheme
- 33 days holiday a year (including bank holidays)
- Team activities including fundraisers, team trips overseas, lunches
- A best in class Employee Assistance Programme. For you and your nearest and dearest.