Senior Customer Success Executive

1 week ago

Brisbane, Queensland, Australia beBeeCustomerSuccess Full time $115,000 - $125,000
Job Description

We are seeking a Customer Success Manager to oversee regional strategy, customer satisfaction, and collaboration with key stakeholders.

This role will be responsible for supporting global initiatives, ensuring effective application of technical solutions, and driving high levels of customer satisfaction.

The ideal candidate will have experience in software implementation projects, team management, and excellent communication skills.

The successful candidate will possess skills such as stakeholder engagement, business strategy planning, thought leadership, reporting, and continuous improvement.

They will work closely with prestigious customers, internal product groups, and leadership teams.

  • Support Global Initiatives: Contribute to delivering on key initiatives as defined by the global customer success lead.
  • Ensure Customer Satisfaction: Drive high levels of customer satisfaction through effective application of technical solutions.
  • Collaborate with Key Stakeholders: Work closely with customers, internal product groups, and leadership teams.
  • Support Regional Strategy: Assist in executing growth strategy and future initiatives within the region.

To succeed in this job, you will need:

  • Bachelor's Degree in IT or related field
  • 7+ years' experience in Software Implementation Projects
  • 5+ years' experience managing a team of 5-10 staff members
  • Exceptional communication skills, both written & verbal
  • Strong customer facilitation skills and ability to utilise design thinking and requirement gathering skills

Ideal candidates will possess most of the below skills:

  • Stakeholder engagement - including workshops, meetings and formal agreements on project requirements
  • Business strategy planning
  • Thought leadership in industry trends and impact driven by innovation
  • Reporting and monitoring success through metrics
  • Managing delivery in terms of overall satisfaction and profitability
  • Continuous improvement and staying abreast of industry trends
  • Conducting status reviews and feedback sessions
  • Highly motivated, exceptional work ethic, possessing a positive attitude & well-developed time management skills

What We Offer

A competitive salary package and dynamic work environment.

  • Customer Success Executive

    2 days ago

    Brisbane, Queensland, Australia The Ambassador Platform Full time

    **Customer Success Executive (APAC)**The Essentials- Job title: Customer Success Executive (APAC)- Reports to: Head of Customer Success- Contract type: Full-time- Location: Brisbane, Australia- English level: Upper intermediate- Salary: AU$65,000 - AU$75,000 base + quarterly bonus between 10% & 20% depending on performanceAbout The Ambassador PlatformOur...

  • Executive / Senior Recruitment Consultant

    7 days ago

    Brisbane, Queensland, Australia Six Degrees Executive Full time

    Executive / Senior Recruitment ConsultantDirect message the job poster from Six Degrees Executive.The OpportunityAre you ready to take ownership of one of the warmest, highest-performing desks in Queensland? This is your chance to step into a role with deep client relationships across Retail, FMCG/Consumer, and NFP, supported nationally by award-winning...

  • Executive / Senior Recruitment Consultant

    2 days ago

    Brisbane, Queensland, Australia Six Degrees Executive Full time

    Executive / Senior Recruitment ConsultantDirect message the job poster from Six Degrees Executive.The OpportunityAre you ready to take ownership of one of the warmest, highest-performing desks in Queensland? This is your chance to step into a role with deep client relationships across Retail, FMCG/Consumer, and NFP, supported nationally by award-winning...

  • Executive / Senior Recruitment Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Six Degrees Executive Full time

    Executive / Senior Recruitment Consultant Direct message the job poster from Six Degrees Executive. The Opportunity Are you ready to take ownership of one of the warmest, highest-performing desks in Queensland? This is your chance to step into a role with deep client relationships across Retail, FMCG/Consumer, and NFP, supported nationally by...

  • Executive / Senior Recruitment Consultant

    1 week ago

    Brisbane, Queensland, Australia Six Degrees Executive Full time

    Executive / Senior Recruitment ConsultantDirect message the job poster from Six Degrees Executive.The OpportunityAre you ready to take ownership of one of the warmest, highest-performing desks in Queensland? This is your chance to step into a role with deep client relationships across Retail, FMCG/Consumer, and NFP, supported nationally by award-winning...

  • Senior Customer Success Team Lead

    3 days ago

    Brisbane, Queensland, Australia beBeeTeamlead Full time $130,000

    Customer Success Team LeadWe are seeking a seasoned customer success expert to lead our team of Customer Success Managers. As a Customer Success Team Lead, you will be responsible for managing the day-to-day operations of the team, including goal setting, performance management, and growth.This is an exciting opportunity to join our team and make a...

  • Executive / Senior Recruitment Consultant

    5 days ago

    Brisbane, Queensland, Australia Six Degrees Executive Full time $80,000 - $120,000 per year

    The OpportunityAre you ready to take ownership of one of the warmest, highest-performing desks in Queensland? This is your chance to step into a role with deep client relationships across Retail, FMCG/Consumer, and NFP, supported nationally by award-winning marketing recruitment teams.This desk has a proven record of success in senior and executive Sales &...

  • Enterprise Customer Success Specialist

    4 days ago

    Brisbane, Queensland, Australia beBeeGrowth Full time $120,000 - $150,000

    Enterprise Account Executive Role SummaryThe Enterprise Account Executive is responsible for driving growth and customer retention within a portfolio of accounts. This role involves building strong relationships with senior executives, identifying new business opportunities, and collaborating with internal teams to achieve key performance metrics.Key...

  • Senior Customer Success Manager

    2 days ago

    Brisbane, Queensland, Australia beBeeSuccess Full time $120,000 - $180,000

    Job Summary:We are seeking a highly skilled Senior Customer Success Manager to serve as the primary point of contact for our Enterprise Accounts. In this role, you will be responsible for understanding customer outcomes and business goals, making strategic recommendations that align with customer strategy and architecture, and evaluating periodic reviews of...

  • Customer Success Manager

    6 days ago

    Brisbane, Queensland, Australia Ingram Micro Full time

    Join to apply for theCustomer Success Managerrole atIngram Micro1 week ago Be among the first 25 applicantsJoin to apply for theCustomer Success Managerrole atIngram MicroGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Ingram MicroGlobal Talent Acquisition Professional | Executive & Diversity Recruitment |...