Phone Sales

2 weeks ago

Gold Coast, Queensland, Australia Stratco Full time

**Stability of over 75 years' of Australian experience and expertise**:

- ** Inbound calls - bring your service & admin skills from any industry**:

- ** Thrive with genuine support for your wellbeing & an inclusive culture**

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**THE OPPORTUNITY**

An exciting opportunity has become available for a **Phone Sales & Customer Support Consultant** based in **Ormeau. **This position involves working as part of our collaborative **Retail Call Centre** team - reporting to the Customer Service Centre Manager.

This is a **Full Time **role working 38 hours - on a rotating roster - with no late nights or Sundays required

**RESPONSIBILITIES**
- Telephone sales (inbound), entering orders and developing product knowledge
- Providing exceptional customer service and directing calls
- Regular communication and interaction with store managers
- Collaborate with team members, other business areas and projects as required - especially Manufacturing and Despatch teams
- Strict adherence to our critical safety rules & contributing to a safe working environment

**ABOUT YOU**
- Strong and stable record in phone or face to face customer service or sales
- Strong customer focus, an eye for detail and a sense of urgency to achieve results
- Excellent data entry skills
- Willingness to enhance the customer experience by working with enthusiasm, energy, and pace
- Whilst experience is great, it'll be your passion, reliable attitude and personality that set you apart

**REWARDS & BENEFITS**

Flexible Working Arrangements | Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme

**OUR CULTURE**

Stratco has established an environment that brings out the best in our people. We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development. We are committed to providing an inclusive working environment across our diverse business and take every measure to ensure our team members '**Return Home Safe**' every day.

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.

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