Technical Account Manager

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander Peoples and commit to building reconciliation through Google's technology, platforms and people. We welcome you to be part of a community at Google that will support your development, professionally and personally. Beyond your team, you'll also have the opportunity to connect with your mob and foster deep relationships across Google's Aboriginal and Indigenous Network (GAIN). This role is only open to applicants who identify as Aboriginal and/or Torres Strait Islander. Interested? Get in touch and have a yarn Please see our Reconciliation Action Plan for more information.

**Minimum qualifications**:

- Bachelor's degree in Computer Science or Engineering, or equivalent practical experience.
- 5 years of experience in a customer-facing role, interfacing with executive stakeholders, either driving technical implementation or transformation programs.
- Experience supporting enterprise customers in one of the following: cloud operations technical support, escalation management, or IT consulting.

**Preferred qualifications**:

- Experience with deployment and orchestration technologies (e.g., Puppet, Chef, Terraform,, Ansible, Docker, Kubernetes or Jenkins).
- Experience with scalable networking technologies (e.g., Load Balancers and Firewalls) and web standards (e.g., Representational State Transfer (REST) APIs, web security mechanisms, etc).
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Excellent communication, problem-solving, and management skills, with the ability to focus on translating business requirements into technological solutions.

**About the job**:
Our Professional Services organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager, you'll help customers adopt Google Cloud products. You'll lead the successful adoption of Google Cloud at a leading financial services organization, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will also manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services.

The filling of this position is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 (Cth). Google has also been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) in relation to this position.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Accelerate customer adoption of Google Cloud by leading the implementation journey, and provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs to overcome adoption blockers and drive new feature development, and lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders to understand a customer's business and develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with Support and Engineering teams to ensure customer success during critical moments, and work with customers and support to guide issues and escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.