
Business Transformation Manager
2 weeks ago
Business Transformation Manager - Client Experience
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.
In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
Business Transformation Manager will be responsible for creating best-in-class customer experience for Audika clients through designing, implementing and streamlining a seamless client journey. This role will collaborate closely with the Clinical Quality Team and cross-functional leaders to leverage data insights and lead change initiatives that deliver measurable improvements in client experience, satisfaction, loyalty and retention.
Key responsibilities of the role:
Strategic Mapping
Stakeholder Engagement
Client Journey and Future State Design
Change Management and Adoption
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