Customer Fulfillment Support Specialist

7 days ago

Sydney, New South Wales, Australia Page Personnel Full time

Sydney CBD Location
- Hybrid Position

**About Our Client**:
As a Customer Fulfilment Support Specialist, you will play a pivotal role in managing operations, administration tasks e.g. data entry, as well as logistic coordination, and managing 3PL providers. Your responsibilities will include addressing delivery issues, handling escalations, and ensuring efficient claims resolutions. This role demands versatility and a strategic mindset.

**Key Responsibilities (not limited to)**:

- ** Phone Communication**: Handle delivery issues, manage escalations, and navigate claims resolutions through effective communication.
- **Data Mastery**: Utilise intermediate to advanced Excel skills to build insightful reports for informed decision-making.
- **Stakeholder Relationships**: Build and maintain internal and external relationships for seamless collaboration.

**The Successful Applicant**:
**Key Qualities**:

- ** Solution Mindset**: Approach challenges with a proactive and innovative mindset.
- **Logistics Background**: Prior experience or understanding in supply chain and logistics is highly valued.
- **Communication Skills**: Confidently communicate with internal and external stakeholders through written and verbal channels.
- **Global Growth**: Seize the chance to grow within a global organisation and expand your horizons.

**What's on Offer**:

- ** Work Schedule**: Monday to Friday
- **Working Arrangement**: Hybrid/Flexible (Office days: Monday, Tuesday, Thursday)
- **Contract Type**: Temporary (Ongoing)
- **Opportunity**: Grow within a global organisation and gain expertise in customer fulfilment and claims.

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