Application Support Analyst, Supreme Court Of

3 days ago

Melbourne, Victoria, Australia Court Services Victoria Full time

This role operates within the Information Technology & Digital Support department which will provide support to the Supreme Court of Victoria (the Court) for all aspects of digital and Information Technology (IT) service provision.
To be successful in this role you should be able to demonstrate:

- Demonstrated ability to show strong analytical and problem-solving skills to identify the root cause of issues and troubleshoot them in a timely and efficient manner.
- Demonstrated ability to show adaptability and a willingness to quickly adapt to changing technology and business needs while working in a fast-paced environment.
- The ability to quickly learn business processes and knowledge, including understanding the organization structure, and workflows to provide effective support to users and stakeholders.
- Good teamwork skills, work collaboratively with colleagues from different departments and backgrounds, and contribute to a positive team environment.

**Benefits**:

- A range of health and wellbeing programs including an Employee Assistance Program.
- A chance to work in a Court environment and support the Judicial staff.
- Professional growth and development opportunities.
- Hybrid working model arrangements

**Duties include**:

- Initiate and monitor actions to investigate and resolve problems in systems and services.
- Assist with the implementation of agreed remedies and preventative measures.
- Action and management of BAU Change Requests and associated activities
- Ensure that incidents and requests are handled according to agreed procedures.
- Create and maintain support documentation.
- Be able to operate effectively in a team, contributing positively to team operations and working relationships

How to apply
- resume
- a short covering letter

Applicants are not required to separately address the key selection criteria.

**General Information**:
The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.
The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court.

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