Application Support Analyst

• Opportunity to join a close-knit team, providing application support services to court staff, the judiciary, and external users
• Enjoy a varied workday, participating in day-to-day BAU, project work, change management, application testing and user training
• 12-month fixed term, full time, Melbourne CBD/hybrid role - work from home 3-4 days per week, VPS4

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.

The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery.

About the Role

The application support analyst provides maintenance and support services directly to users of the Supreme Court's bespoke case management and online filing applications. These users include court staff, the judiciary, the legal profession, and other external users. The applications supported by the application support team are diverse in their technology platforms and use.

The day-to-day focus of the team of analysts typically includes:

• Investigation, analysis and resolution of issues raised by internal and users
• providing training for new users of the supported applications
• conducting analysis, configuration and testing of business changes
• performing testing of new application software releases and bug fixes
• identification and troubleshooting of new issues and bugs within the applications

About You

• demonstrated ability to provide specialist and technical advice to a diverse range of court users is desirable but not essential
• ITIL foundation certification is desirable
• knowledge of business practices and procedures of Victorian Courts is desirable

How to apply

Click the 'Apply Now' button, ensuring you include the following in your application:

• resume
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.