Client Relationship Manager

As a Client Relationship Manager, you will take the lead in winning, nurturing and fostering deep relationships within targeted accounts across Government ICT Recruitment.

You will work with our specialist team of recruitment professionals who specialize in technology, projects and transformation for both labour hire and permanent engagements.

As a Client Relationship Representative, you will collaborate with our Customer Success and Recruitment Delivery teams who will search and match talent in the roles that meet your client's talent demands, whilst you continue to build and deepen the client relationship.

You got it - your focus on the client relationships whilst our customer success and recruitment team execute, finding the right talent and filling the roles

Excited by data driven insights, you will be curious and passionate about results looking to build the success of our brand in the Technology sector.

**What will you do every day?**
- Conduct market research to identify opportunities and evaluate customer needs
- Understand the potential of those opportunities
- Consistently connect with key stakeholders
- Develop a sale, business development and account management plan including, market mapping.
- Organise and attend clients visits to understand business and people problems, building relationships and pitching our tailored people solutions to their technology people problems.
- Drive and execute RFT/RFP responses
- Negotiate contract terms, including taking job briefs and understanding work to be done for the client
- Working with our customer success team on ensuring the client's challenges and needs are planned for, met and delivered on time and on budget.
- Facilitate business review and performance with clients
- Attend core industry events
- Report regularly on sales activity, pipeline, and financial data.

**What is in it for you?**
- Be supported by our excellent, established customer success and recruitment team
- Freedom to be entrepreneurial, bold and brave, and safely fail. We encourage you to take intelligent risks
- Being a part of an already inclusive and diverse working environment
- Transparent salary and bonus, incentivized and aligned to business drivers
- Flexible, hybrid working model

**Desirable experience**:

- Negotiating, tendering, panel and marketplace procurement
- An understanding of Digital Transformations in the Australian marketplace
- Recruitment experience or knowledge of people solutions and recruitment delivery models

**Things we live. everydayis this you too?**
- You have heart, you are authentic, honest, and open. You enjoy being in a safe, supportive environment to share innovative ideas and creative thinking. You seek constructive and thoughtful feedback
- You deliver on your commitments and exceed expectations. You are driven to achieve the highest standards through great planning and execution.
- You value being part of a diverse and inclusive team. You create a place of belonging and are pro-active in embracing diversity and making a difference. You encourage alternative views
- You are bold, brave, and feel safe failing, you own your mistakes and experiment and pilot new things
- You walk in the customers' shoes. You deliver a service level you would personally expect to receive from a market leader. You love exceeding customers' expectations
- You play as a team. You are passionate about creating a team culture, a team of champions. You inspire and empower others. You are empathetic and positive; you encourage and give feedback. You tackle the hard conversations head on.

We would love to hear about your journey and share more of ours.