Client Relationship Manager

6 hours ago

Brisbane, Queensland, Australia beBeeAccount Full time $75,000 - $95,000

Job Summary

We are seeking a skilled account manager to lead business operations for assigned client relationships.

  • Manage all aspects of client relationships, including retention, expansion, and diversification of building solutions and/or products.
  • Formulate an effective service strategy and schedule tailored to each client.
  • Negotiate agreements with clients for additional services - determine pricing, staffing, and logistics.
  • Ensure excellence in quality and client satisfaction through detailed inspections of client sites.
  • Promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with Contractors and the Director of Operations; promptly address any client issues or problems that arise.
  • Use CRM to perform client inspections, adding extra charges, NM routing, etc.
  • Schedule non-routine activities in client facilities using Outlook.
  • Update Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and labeled.
  • Notify Sales Executives of potential accounts in your territory, especially new construction.
  • Develop and implement a plan with the Director of Operations and Night Managers to resolve client complaints and deficiencies in service.

Requirements

  • 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
  • 2+ years track record of success in a client retention role, with goals and metrics to support.
  • Highly detail-oriented and excellent follow-through on commitments.
  • Positive and outgoing personality; great at building relationships.
  • Excellent verbal and strong written communication skills.
  • Proficient in Microsoft Office and knowledge of CRM database.

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