Incident Coordinator

4 days ago

Sydney, New South Wales, Australia Pinpoint Talent Full time

7 months casual contract with an option to extend
- Digital Health Space
- Brisbane, Sydney or Canberra location

Be apart of a core function within the Government Health sector, shape the future direction with your Incident and Problem management skills.
- **7 months casual contract with an option to extend**:

- **Digital Health Space**:

- **Brisbane, Sydney or Canberra location**

The Incident Coordinator will provide a wide range of experience, knowledge and skills, including, but not limited to:

- Support the user experience journey with the Digital Health infrastructure
- Undertake incident response activities involving containment, remediation and restoration or services
- Chair technical bridge calls with external and internal stakeholders and Agency partners
- Assist transition of incidents to Problem management and provide support to Problem management activities
- Support business continuity planning, and the development and implementation of recovery plans as required
- Develop, document and co-ordinate Operational Procedures to ensure appropriate service levels and quality of service are maintained
- Support Director to resolve incidents and system problems
- Contribute to executive and risk management meetings and contribute to risk management activities across the Agency
- Collaborate with stakeholders to provide quality Incident Management services
- Provide reporting and data analysis relating to Incident Management
- Support Incident Management functions on a 24x7 on call roster

Qualifications/relevant experience:

- Demonstrated experience in Incident Management
- Excellent stakeholder relationship skills
- Experience in problem management is desirable
- ITIL and ITSM knowledge is highly desirable
- Appropriate tertiary qualifications desirable

**Please note you must be an**
**_Australian citizen_**

If this sounds like you, APPLY TODAY

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