Reliable Incident Commander

1 week ago

Sydney, New South Wales, Australia beBeeIncident Full time $129,999 - $199,999
Incident Response Lead

We are strengthening our incident management team. Your role will be pivotal in managing incidents and leading the way. Your responsibilities will be crucial in ensuring best-in-class reliability and shaping incident response for our customers.

Preparation is Key:

  • Coverage Strategy: Join a global team of Incident Commanders coordinating incidents 24/7 in a follow-the-sun model.
  • Training and Preparedness: Train teams on incident response protocols and ensure readiness for critical incidents.
  • Process Optimization: Ensure our incident management process fits best-in-class, aligning with industry standards, company goals, and customer needs.

Navigating Critical Incidents:

  • Incident Coordination: Manage high-severity incidents, leading temporary response teams to ensure timely resolution and minimal business impact.
  • Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged.
  • Communication: Ensure all personnel know their roles during incidents. Keep teams aligned and ensure regular updates to internal stakeholders and customers.

Ongoing Improvement:

  • Postmortem Analysis: Lead blameless postmortem sessions, reviewing incident response and resilience, and tracking execution of improvement actions.
  • Metrics and KPIs: Define and track key metrics to measure the effectiveness of incident management and leverage them for data-driven improvement planning.
  • Customer Communication: Prepare detailed postmortem write-ups for customers, providing clear and actionable insights. Monitor and report on SLAs.
  • Stakeholder Updates: Maintain a holistic view of production status and communicate updates to internal stakeholders and customers.

Your Success Factors:

  • Proven experience in incident management and SRE or Security Operations, ideally within a SaaS environment.
  • Strong technical background with the ability to understand complex systems and troubleshoot issues.
  • Strong team player who stays calm and keeps the focus for the group in challenging situations.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
  • Experience with postmortem processes and continuous improvement methodologies.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Passionate about pushing the limits to operate a vast SaaS solution reliable and performant at scale.

About Us:

  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • We work with leading cloud providers to create strategic alliances.
  • We utilize cutting-edge technologies, including AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of ours.

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