Reverse Logistics Ops Supervisor, Row Recommerce

2 days ago

Melbourne, Victoria, Australia Buscojobs Full time

DESCRIPTION

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By offering low prices, a vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. The company's evolution from website to e-commerce partner and development platform is driven by a spirit of innovation.

Amazon Worldwide Operations is the backbone of fulfillment and customer service, ensuring a consistent, world-class customer experience. We are seeking a high-potential, flexible, innovative, and forward-thinking Reverse Logistics Ops Supervisor to join our Australian Reverse Logistics Operations team.

The Reverse Logistics Operations (ReLo) team plays a critical role in delivering excellent customer experiences by efficiently processing returns. This role helps maintain high customer satisfaction and reinforces Amazon's reputation for convenience and reliability. As a Reverse Logistics Ops Supervisor, you will provide on-site support for local ReLo operations, ensure all C-RET associates are trained with standardized, up-to-date procedures, and oversee operational flow, including backlog management, area readiness, supply management, and associate performance and quality assessments. Additionally, you will manage all C-ET process paths, including problem-solving and audits.

Key job responsibilities

  • Monitor and report on operational KPIs such as return processing time, item disposition rates, and backlog to ensure efficiency.
  • Collaborate with 3PL providers to plan labor, especially during peak periods, to ensure continuous production.
  • Conduct Gemba walks to identify operational opportunities.
  • Manage training programs for new hires and process launches, ensuring the 3PL team is well-equipped with necessary skills.
  • Provide problem-solving support for AVV4 and complex issues within the 3PL team.
  • Follow up on technical issue tickets based on FC feedback using proper mechanisms.
  • Prioritize and provide timely feedback on customer return issue tickets.
  • Regularly share comprehensive process data to maintain visibility and transparency.

BASIC QUALIFICATIONS

  • Bachelor's degree in Engineering, Supply Chain, Logistics, or a related field.
  • At least 2 years of operational experience.
  • Proficient in data analysis tools.
  • Strong problem-solving and analytical skills.
  • Proven English communication skills, both written and verbal.

PREFERRED QUALIFICATIONS

  • Experience in e-commerce or retail industries.
  • Knowledge of Continuous Improvement methodologies and process improvement applications.
  • Familiarity with Gemba walk techniques and process improvement strategies.
  • Demonstrated training and dissemination skills and experience.
  • Excellent English communication skills (written and verbal).

Acknowledgement of country :

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of the land throughout Australia. We pay our respects to their elders past and present and extend this respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement :

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses. Our inclusive culture empowers employees to deliver the best results for our customers. If you need a workplace accommodation during the application or onboarding process, please visit our support page for more information. If your country or region isn't listed, please contact your Recruiting Partner.

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