Qantas Club Lounge Agent

Play a key role in providing a premium customer experience for our Lounge customers
- Permanent and fixed-term (until mid 2027) roles available in our Brisbane Qantas Lounge
- Part-time opportunity working on a 7-day rotating shift roster

Our customers come first. We're constantly challenging ourselves to re-imagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

In your new role as Qantas Club Lounge Agent, you will provide exceptional customer service with an emphasis on creating a seamless, personalised and memorable experience. Our customers enjoy the comfort and luxury within the Lounges so we aim to continuously create an atmosphere of relaxation and sophistication. You will play a vital role from welcoming and greeting these guests with a smile, providing assistance, anticipating their needs and always ensuring the highest level of service is provided. We are looking for individuals who are not only passionate and engaging but also have a strong attention to detail and thrive in a fast paced environment.

You'll have:

- Strong experience and background in a fast-paced customer service role
- Proven ability to think quick on your feet and work under pressure
- Genuine approach to a superior customer experience
- Ability to effectively communicate with people from different backgrounds and has an inclusive mindset
- Motivated and positive attitude
- Teamwork skills with commitment to supporting and collaborating with colleagues
- Organisational and time management skills and possess the ability to overcome challenges in a time critical environment
- Exceptional standard of presentation
- Punctuality and reliability
- Ability to work a 7-day rotational roster, including public holidays and weekends

Why the Qantas Group?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: _Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options:_ Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees._
- _ We'll give you access to thousands of rewards: _Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We'll support your wellbeing: _Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan._

If you're ready to step into a culture that will challenge and excite you, and meet the above requirement then we want to hear from you

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close: 11:59pm AEST on Tuesday, 22nd July 2025.

About us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.