Ict Service Portfolio Support Officer

1 week ago

Canberra, ACT, Australia Hudson Australia Full time

Our client is Federal Government Agency is an independent statutory agency who's role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers

An opportunity has arisen for an ICT Service Portfolio Support Officer to join them on an initial 12-month contract, with a 12 month extension option.

You must be an Australian Citizen to be considered for this role.

**Key responsibilities (including, but not limited to)**:

- Managing the Service Portfolio content repository and ensuring it contains current information that aligns with existing processes and procedures.
- Maintaining the Service Portfolio, catalogues, framework, and documentation.
- Ensuring new services run through a set of standardised activities and procedures to ensure information is documented and provided to the relevant management processes.
- Assisting with coordinated regular reviews of services and their design packages.
- Ensuring services are within agreed SLAs and fulfilling business offerings.
- Ensuring compliance of SAM policies, procedures and processes.
- Demonstrated experience in ICT Service Portfolio or Software Asset Management or equivalent.
- Demonstrate a strong commitment to meeting agreed work targets and standards.
- Demonstrate a high level of attention to detail.
- Proven strong relationship and stakeholder engagement skills, particularly with ICT technical staff and a variety of stakeholders

**Like to know more?**

Your interest will be treated in the strictest of confidence.

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