
ICT Portfolio Management Specialist
3 days ago
ICT Portfolio Management Specialist
About the Role:The ICT Service Portfolio Officer plays a pivotal role in setting up and establishing the service portfolio, catalogues, frameworks, and documentation for the organisation. This includes designing, developing, and building the Service Portfolio content repository to ensure it contains current information aligned with existing processes and procedures.
This is an exciting opportunity to work as part of a high-performing team and contribute to the delivery of critical services that drive business outcomes.
Duties and Responsibilities:- Designing and developing the Service Portfolio content repository
- Maintaining the Service Portfolio, catalogues, framework, and documentation
- Ensuring new services are implemented through standardised activities and procedures
- Assisting with regular reviews of services and design packages
- Ensuring services meet agreed SLAs and fulfill business offerings
- Managing confidential and sensitive information
- Demonstrated experience in ICT Service Portfolio or Software Asset Management
- Strong commitment to meeting agreed work targets and standards
- High level of attention to detail
- Proven stakeholder engagement skills
- Excellent interpersonal and communication skills
This role requires a high degree of autonomy and independence, as well as excellent relationship-building and stakeholder engagement skills.
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