Ict Support Officer

4 days ago

Canberra, ACT, Australia Act Government Full time

Are you looking for a job that supports ACT Public Schools and their teaching and learning outcomes? Are you an enthusiastic, driven, and proactive team member? If this sounds like you, Customer Engagement Services Branch under Digital, Data, Technology Solutions (DDTS) are looking for a positive team member who thrives on working in a fast-paced environment, enjoys a challenge, and has a willingness to learn and share information. We need you to fill the position of ICT Support Officer within the Education ICT embedded team. As part of the Education ICT Software and Licensing Team, the ICT Support Officer is required to provide and document Software and Licensing related advice and guidance, as well as ensuring consistency of service delivery, by prioritising and managing workflows and supporting the team to achieve deliverables in an Information Technology Infrastructure Library (ITIL) environment.

Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.

**Eligibility/Other Requirements**: Applicants will have a high level of organisational skills, excellent attention to detail and ability to quickly adapt to a fast-paced environment. ITIL certification and experience in the use of ServiceNow and Microsoft Excel would be considered advantageous.

**Note**:
This is a temporary position available immediately for a period of six months with the possibility of extension up to 12 months and/or permanency.

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