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Facilities Service Manager
2 weeks ago
Base pay range: A$110,000.00/yr - A$130,000.00/yr
Location: Alexandria, Sydney
Salary Package: $110k - $130k + Super
Role Highlights: Newly created leadership opportunity with a growing national facilities & property business.
Step into a fast-paced, team-oriented environment where you'll have autonomy, influence, and impact.
Overview
This is a newly created role, reporting directly to the General Manager who has been in your shoes.
It\'s come about because growth demands it - and because the GM needs to focus on strategy, not just the day-to-day.
That\'s where you come in.
You'll lead a dynamic team of Service Team Leaders and Schedulers who handle a high volume of work orders across metro, regional and remote areas for major national clients.
Your role will be to guide, mentor, streamline, and elevate - making sure the right jobs are done right, at the right time, every time.
It\'s a unique mix of people leadership, operational oversight, and client delivery.
It\'s about setting the standard, driving improvement, and building trust - with clients and with your team.
If you thrive in a collaborative, quick-thinking, fast-paced customer-focused environment, this could be your next step.
Responsibilities
Oversee service operations across scheduling, subcontractor coordination/sourcing, KPIs, and service delivery
Lead a team of Team Leaders and Service Schedulers (10+)
Identify performance gaps and drive team development, mentoring and coaching staff
Partner with compliance and other internal teams to deliver service excellence
Ensure SLA/KPI targets are met or exceeded for major national clients
Oversee and approve quoting and invoicing processes, ensuring accuracy and profitability
Be the point of escalation for operational queries, resolving issues with confidence and urgency
Pull and interpret service performance data to identify areas for continuous improvement
Candidate Profile & Qualifications
3+ years\' leadership experience in a fast-paced FM, property, operations or service delivery environment
Industry experience in facilities management or trade-based services and an understanding of the contracts is critical
Confidence managing high-volume service delivery teams (ideally scheduling/dispatch experience)
Intermediate Excel skills and ability to work with platforms like Simpro, Wink, and a range of client portals
A hands-on approach to mentoring, coaching, developing others and jumping in to help when needed
Clear communication skills, with the ability to influence and build trust at all levels
Culture & Benefits
This is a tight-knit team with great energy - where people help each other out, back each other, and want to do things better every day.
It\'s not corporate or rigid.
It\'s real, collaborative, and very fast-moving.
They live and breathe their values: humble, hungry and honest.
You'll be stepping into a leadership role that matters to the business, to the clients, and to the people you lead.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Facilities Services
Please apply via the link below.
All applicants will hear back from us via email or telephone.
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