Trainee Service Advisor

7 days ago

Sydney, New South Wales, Australia Peter Warren Automotive Holdings Full time

**Peter Warren Automotive Holdings** is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

**About the Role**:
We are seeking a motivated and enthusiastic **Trainee Service Advisor** to join the team at **Ford Narellan**on a full time basis. As a **Trainee Service Advisor**, you will be someone who enjoys a challenge, working in a team environment with great customer service skills.

**You will be trained to perform the following**:

- Providing the ultimate customer service experience to our clients face to face
- Building and maintaining positive customer and employee relationships
- Maintaining regular contact with our customers to provide updates
- Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
- Handling customer concerns and complaints with prompt solution based outcomes
- Offering accurate estimates for customers requiring additional work or repairs

**Requirements for the role will involve the following**:

- Customer service commitment, eager to understand customer needs.
- Strong verbal and written communication skills.
- Basic understanding of automotive systems; open to technical learning.
- Professional demeanor, punctuality, and commitment to growth.
- Current driver's license.
- Adaptability to a dynamic work environment; openness to continuous learning.
- Problem-solving mindset for effective customer issue resolution.
- Unrestricted rights to work within Australia for an extended period of time

**What we offer**:

- Embrace development and mentoring from your team, fostering personal and professional growth
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you

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